Family Support Services Caseworker

New Albany Housing Authority • New Albany, IN

6d

About The Position

The Family Support Services Caseworker counsels and assists individuals and families who need help from a social service agency. The role assesses clients’ circumstances and needs, helps them develop plans to meet those needs, connects them with community resources, and follows up on services and case status. The Caseworker also maintains client records, enters data, prepares reports, and attends events, workshops, and Board meetings, which may take place during the day, evenings, or weekends.

Requirements

• Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from groups, clients, customers, managers, and the general public.
• Excellent oral and written communication skills.
• Ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit feedback, respond to service requests, and meet commitments.
• Respect and sensitivity for cultural differences; ability to educate others on diversity and promote a harassment-free environment.
• Ability to perform arithmetic calculations and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
• Ability to solve practical problems involving varied concrete variables and limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
• Thorough knowledge of Microsoft Office and other database software.
• Current valid driver’s license and eligibility to be added to fleet insurance.
• Ability to work more than 40 hours per week.
• Ability to meet the stated physical demands, including sitting for extended periods, regular keyboard and mouse use, occasional extended standing, and occasionally transporting items up to 25 pounds or lifting items up to 50 pounds with equipment or assistance.

Nice To Haves

• Strong Excel skills.

Responsibilities

• Interview clients about personal and family adjustments, finances, employment, food, clothing, housing, and physical or mental impairments to determine the nature and degree of their needs.
• Gather and evaluate medical, psychological, social, and other information relevant to clients’ situations and capacities.
• Counsel clients individually, with family members, or in small groups about plans for meeting their needs and help them mobilize personal capacities and environmental resources.
• Help clients increase their understanding of themselves and their problems and modify attitudes and behavior patterns that affect their social functioning.
• Refer clients to community resources and other organizations.
• Maintain detailed records, enter computer data, and prepare reports.
• Review service plans and follow up to assess the quantity and quality of services provided and the status of each case.
• Prepare for and attend events and workshops, which may occur during the day, evenings, or weekends.
• Access and record information about clients and community resources.
• Attend monthly evening and special Board meetings.
• Perform other responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time