Family Support Services Supervisor

Brightpoint • Chicago, IL

11h • Hybrid

About The Position

Brightpoint is seeking a mission-driven Family Support Services Supervisor to lead staff serving the educational, social, and emotional needs of early learners and families through its family support programs. The role is based at the Mitzi Freidheim Child & Family Center and supports Family Support staff across the Center Based program at the Mitzi location and in the Englewood neighborhood. Regular travel is required, and remote work one to two days per week may be available depending on program needs and supervisor approval.

The supervisor administers the Family Service program area at assigned locations, ensuring an integrated and comprehensive system of services for children and families. The role supervises, trains, supports, and guides Family Support Services staff; collaborates with program teams and community partners; and maintains community connections and resource information. The schedule is salaried, during general business hours, with some flexibility for special projects and evening or weekend recruitment events.

Requirements

• Bachelor’s degree in Social Work, Family Services, Family Studies, Human Services, Social Services, Counseling, or a related field.
• Gateway Level 5 Family Specialist Credential.
• Three years of experience providing family support services.
• Ability to communicate in both English and Spanish.
• Valid driver's license, insurance, and a reliable vehicle.

Nice To Haves

• Supervisory experience is preferred.

Responsibilities

• Administer the Family Service program area for assigned locations and ensure an integrated, comprehensive system of services for children and families.
• Supervise Family Support Services staff and oversee their work to ensure full delivery of integrated services.
• Implement agency personnel policies and practices, including hiring, appraisals, leaves, promotions, salary changes, terminations, and personnel documentation.
• Train, support, and guide staff to ensure high-quality, timely parent services that comply with Head Start Performance Standards, the Head Start Parent, Family and Community Engagement framework, ISBE, CPS, DFSS, and field best practices.
• Ensure active collaboration between Family Support Services staff and Site Managers, education staff, varied learners, health staff, ERSEA staff, and other content-area staff.
• Provide training and guidance to parents and community members on topics related to family and community partnerships.
• Collaborate with state and community partners to recruit children and families and improve family access to services.
• Collaborate and network with service providers, maintain community linkages, and develop service agreements.
• Develop and maintain a comprehensive directory of community resources.

Benefits

• Medical, dental, and vision insurance.
• One scheduled week of paid agency closure time off each year.
• Flexible paid leave that accrues based on tenure.
• 11 paid holidays.
• Supplemental insurance options.
• 401(k) with match.
• Public Service Loan Forgiveness eligibility through Brightpoint's status as an approved agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager