Family Services Supervisor

City of Danville•Va 24541, VA

About The Position

The Family Services Supervisor trains and supervises Family Service Specialists who provide direct services to customers. The role reviews case records for compliance with local, state, and federal policies; arranges mandated training; uses state-issued computer systems for data entry; staffs cases with workers; guides service-plan development and client placement; determines investigation dispositions; ensures policies and timeframes are followed; and oversees assigned staff, workflow, and conference participation. Duties vary according to assignment in Adult Services, Child Protective Services, or Child Welfare. The City may add to or change the duties of the position. In Adult Services, the supervisor assists customers seeking protective services, conducts interviews, provides counseling and community-resource information, determines service needs and eligibility, oversees assessments and case development, provides crisis intervention, and completes adult protective services reports. The supervisor guides investigations, coordinates with clients, agencies, police, attorneys, and medical centers as needed, tracks plans and caseloads in ASAPS, enters service and invoice information, reviews guardianship reports, and performs staff, community, and meeting duties. In Child Protective Services, the supervisor assists customers, conducts interviews, determines service needs and the validity of concerns, assigns and staffs cases, provides crisis intervention, and completes CPS reports using OASIS. The supervisor guides investigations, coordinates with relevant parties and agencies, monitors caseloads and documentation, prepares appeals, facilitates Family Engagement Meetings, and attends state and local meetings as needed. In Child Welfare, the supervisor directs staff and reviews records and case staffing to support policy compliance, safety, permanency, service planning, visitation, goals, and placements. The role reviews IV-E referrals and individual family service plans; participates in family partnership meetings; guides custody home-study recommendations; manages and monitors designated funding and expenditures; and prepares required quarterly reports. The supervisor handles intake and case assignments, coordinates home studies and resource-family cases, provides crisis intervention and mediation, reviews timesheets and leave, completes staff evaluations, supports the Child Welfare Fund and community boards, and provides guidance to on-call staff. Additional duties may be assigned.

Requirements

Bachelor’s degree in a Human Services field, or a bachelor’s degree in any field plus at least two years of appropriate and related experience in a Human Services-related area.
Two to four years of experience; an equivalent combination of education and experience may be considered.
Valid driver’s license with an acceptable driving record under City criteria.
Advanced knowledge of the subject matter, including the ability to solve common and unusual problems and advise others on technical matters.
Advanced reading and writing skills; intermediate math skills.
Ability to communicate and negotiate sensitive or controversial issues, make recommendations regarding policy, and support customer satisfaction and cooperative relationships.
Ability to work independently, use judgment and decision-making, and manage special projects with little oversight.
Advanced technical skills and knowledge of systems and approaches affecting major programs or processes.
Ability to oversee data entry and monitor fiscal expenditures or budgets.
Ability to supervise and monitor employee performance and provide input on hiring, discipline, goals, evaluations, and work assignments.
Ability to use a computer, telephone, and standard office equipment and communicate effectively.
Regular and predictable attendance.

Responsibilities

Train, supervise, and guide assigned Family Service Specialists and ensure compliance with local, state, and federal policies.
Review case records and state-system documentation for accuracy and policy compliance.
Arrange mandated staff training, conduct case staffing, guide service-plan development and placement decisions, and ensure deadlines are met.
Administer customer requests for protective services, conduct interviews, assess service needs, provide counseling and community-resource information, and provide crisis intervention.
Oversee adult or child protective-services investigations, determine the validity of concerns, complete required reports, and coordinate with clients, agencies, police, attorneys, and medical centers as appropriate.
Use ASAPS or OASIS to document services and monitor caseloads; enter invoice or financial information as assigned.
Review guardianship reports and other reports and forward them to the appropriate court when needed.
In Child Protective Services, prepare appeals and facilitate Family Engagement Meetings.
In Child Welfare, review IV-E referrals and family service plans, participate in family partnership meetings, and guide case planning and custody home-study recommendations.
Manage and monitor designated child welfare funds and expenditures, authorize eligible spending, and submit required quarterly reports.
Conduct intake and assign cases, home studies, foster care cases, interstate studies, and resource-family cases; monitor completion progress.
Provide crisis intervention and mediation between staff and customers, resolve conflicts, and help address concerns about service delivery.
Review staff timesheets and leave, complete staff evaluations, and oversee work assignments and workflow.
Develop staff meeting agendas, provide weekly updates to the supervisor, present information to community partners, participate in boards, and attend meetings, conferences, and trainings.
Provide guidance to on-call staff during emergency situations and perform additional duties as assigned.