Family Services Supervisor
About The Position
The Family Services Supervisor is the supervisory-level role in the Family Services occupational group. The position supervises staff who provide direct services supporting the social, health, economic, behavioral, and emotional functioning of individuals and families served by Local Departments of Social Services. The supervisor trains, leads, and develops staff and monitors case management services. This role is distinguished from the Family Services Manager, who supervises Family Services Supervisors and manages direct-services program performance. The position oversees unit work quality and quantity, evaluates social service programs and budgets, applies human-resource practices, and maintains effective working relationships. It may involve difficult or dangerous cases, interpreting programs to agencies and the public, recommending policy changes based on program evaluations, and participating in community planning and development of resources, jobs, and community work sites.
Requirements
- Minimum of a bachelor's degree in a Human Services field, or a bachelor's degree in any field with at least two years of appropriate and related experience in a Human Services area, as specified in Section 22VAC40-670-20 of the Administrative Code of Virginia.
- Considerable experience in the assigned program area or human services programs.
- Completion of required training programs.
- Supervisory experience or work experience in a leadership role.
- Equivalent combinations of training and experience may qualify if they provide the required knowledge, skills, and abilities.
- Considerable knowledge of effective supervision; policies, procedures, and regulations for direct-service programs; human services program literature; casework supervision; customer and personal services, including needs assessment, service quality standards, and satisfaction evaluation; employment and/or social work principles, practices, and treatment modalities; and social, economic, health, and employment problems affecting individuals, groups, and communities.
- Skill in operating a personal computer and associated software, and in operating a motor vehicle.
- Ability to plan and manage work activities and assist others with planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively orally and in writing; apply treatment and intervention approaches; interpret human-services laws, policies, and regulations, ensure compliance, and recommend changes; supervise staff working with clients; analyze situations and make sound judgments within applicable laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Nice To Haves
- A BSW or MSW degree.
- A Commonwealth of Virginia Social Worker license.
Responsibilities
- Supervise social workers, assistants, and other staff.
- Set and enforce objectives for the quality and quantity of work performed by the unit.
- Evaluate social service programs and program budgets.
- Apply appropriate human-resource practices in staff supervision.
- Establish and maintain good working relationships with others.
- Recommend policy changes based on evaluations of program effectiveness.
- Deal with difficult or dangerous cases.
- Interpret programs to other agencies and the public.
- Participate in community planning and the development of new resources, jobs, and community work sites.
- Monitor case management services.
- Train, lead, and develop subordinate staff.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
