Family Services Supervisor

Virginia Department of Social Services•Winchester, VA

2d•$91,653 - $111,796

About The Position

Employees in this role supervise staff who provide direct services to foster and sustain the social, health, economic, behavioral, and emotional functioning of individuals and families served by Local Departments of Social Services. The supervisor trains, leads, and develops staff; monitors case management services; and adheres to and promotes fidelity to the System of Care model. The position manages a multifaceted social services program, oversees service delivery and staff performance, and works with state, community, and private providers to support quality services. Assigned shifts may be required to establish and staff emergency shelters if Winchester declares a state of emergency. Within 90 days, the employee’s driving commute must be within one hour of the City of Winchester limits. Work is conducted indoors under controlled temperatures and may include home visits in unknown conditions or circumstances and periodic travel. The role uses telephones, computers, a calculator, a copy machine, a shredder, a pager, and a motor vehicle. Light physical effort is required, including walking, talking, stooping, kneeling, lifting materials up to 25 pounds, bending, reaching, and gripping.

Requirements

A bachelor's degree in a human services field; alternatively, a bachelor's degree in any field plus at least two years of appropriate and related experience in a human services area, as specified in Section 22VAC40-670-20 of the Administrative Code of Virginia.
Considerable experience in the assigned program area or human services programs and completion of required training programs.
Supervisory experience or work experience in a leadership role; an equivalent combination of training and experience may qualify if it provides the required knowledge, skills, and abilities.
A valid and appropriate driver's license.
Ability to read and comprehend, write using proper grammar, punctuation, and spelling, and speak effectively using correct English.
Considerable knowledge of effective supervision; policies, procedures, and regulations for direct service programs; county, state, and community services and resources; human services program literature; casework and care coordination supervision, particularly within a System of Care approach; customer and personal services; employment and social work principles and treatment modalities; and social, economic, health, and employment problems affecting individuals, groups, and communities.
Ability to plan and manage work activities and assist others with planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively orally and in writing; apply treatment and intervention approaches; interpret human services laws, policies, and regulations; ensure compliance and recommend changes; supervise staff working with clients; analyze situations and make sound judgments within applicable laws, policies, and regulations; solve social services delivery problems; manage a multifaceted social services program; and ensure quality service delivery.
Ability to meet the position’s physical requirements, including light physical effort and handling light materials up to 25 pounds.
Within 90 days, maintain a driving commute within a one-hour time frame of the City of Winchester limits.

Nice To Haves

A BSW or MSW degree.
A Commonwealth of Virginia Social Worker license.

Responsibilities

Supervise Family Service Specialists, assistants, and other staff, and set and enforce objectives for the quality and quantity of unit work.
Evaluate social service programs and budgets, and analyze data to monitor client and program outcomes.
Apply appropriate human resource practices in staff supervision and recommend personnel actions, including hiring, discipline, transfer, promotion, and termination, within applicable rules and policies.
Establish and maintain effective working relationships with others, and interpret programs to other agencies and the public.
Recommend policy changes based on evaluations of program effectiveness.
Handle difficult cases and participate in community planning and the development of new resources, jobs, and community work sites.
Manage and direct a multifaceted social services program and monitor service delivery, implementing organizational changes needed to achieve goals and objectives.
Develop or revise operating plans and procedures in accordance with departmental and divisional goals, oversee implementation, and ensure policies and procedures support effective service delivery.
Plan, conduct, and evaluate staff and community training.
Plan, assign, review, and evaluate staff work; develop performance standards and corrective action plans; and train, evaluate, lead, and develop subordinate staff.
Participate as a senior management staff member in examining county and statewide needs and issues.
Implement and monitor new or revised service programs and service delivery methods.
Work with state, community, and private social service providers to ensure quality service.
Work assigned shifts to set up and staff emergency shelters if Winchester declares a state of emergency.