Family Support Services Supervisor - Bilingual

Brightpoint • Dekalb, IL

19h • Hybrid

About The Position

Brightpoint’s Family Support Services Supervisor leads a team focused on the educational, social, and emotional needs of early learners and families served by family support programs at the Palatine Center and in DeKalb, Boone, and Grundy Counties and surrounding communities. The role administers the Family Service program area for assigned locations, ensuring an integrated and comprehensive system of services for children and families. It collaborates with service providers and community partners, maintains community linkages, develops service agreements, and maintains a comprehensive directory of community resources.

The Supervisor oversees Family Support Services staff, supports and trains staff and families, and ensures that services are delivered in a timely, high-quality manner and comply with applicable standards and frameworks. The position works closely with program site and content-area staff and collaborates with state and community partners to recruit families and improve access to services. The home office is the Community Child Care Center of Palatine Township, with regular travel to support center-based and home-based programs. Remote work one or two days per week may be available based on program needs and supervisor approval. The schedule is salaried general business hours, with some flexibility for special projects and evening or weekend recruitment events.

Requirements

• Bachelor’s degree in Social Work, Family Services, Family Studies, Human Services, Social Services, Counseling, or a related field; candidates without the required degree or credentials may be considered with an approved educational plan.
• Gateway Level 5 Family Specialist Credential required; candidates without the required degree or credentials may be considered with an approved educational plan.
• Three years of experience providing family support services.
• Ability to communicate in both English and Spanish.
• Valid driver’s license, insurance, and a reliable vehicle.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Administer the Family Service program area for assigned locations and ensure an integrated, comprehensive system of services for children and families.
• Supervise Family Support Services staff and oversee their tasks and activities to ensure full delivery of integrated services.
• Implement agency personnel policies and practices, including hiring, appraisals, leaves, promotions, salary changes, terminations, and documentation of personnel actions.
• Provide training, support, and guidance to Family Support Services staff to ensure high-quality, timely services and compliance with relevant standards, frameworks, and best practices.
• Ensure active collaboration between Family Support Services staff and Site Managers and education, varied learners, health, ERSEA, and other content-area staff.
• Provide training and guidance to parents and community members on topics related to family and community partnerships.
• Collaborate with state and community partners to recruit children and families and enhance families’ access to services.
• Collaborate and network with service providers, maintain community linkages, and develop service agreements.
• Develop and maintain a comprehensive directory of community resources.
• Travel regularly to support staff and programs across the Palatine Center and the DeKalb, Boone, and Grundy Home-Based program.

Benefits

• Medical, dental, and vision insurance.
• One scheduled week of paid agency closure time off each year.
• Additional flexible paid leave that accrues based on tenure.
• 11 paid holidays.
• Supplemental insurance options.
• 401(k) with employer match.
• Public Service Loan Forgiveness eligibility through Brightpoint’s approved-agency status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager