Bilingual Family Support Specialist

Felton Institute•San Francisco, CA

2d•Onsite

About The Position

Bilingual Family Support Specialists manage a caseload of approximately 75 families enrolled in Felton’s Early Care and Education (ECE) programs. They support and monitor eligibility, recruitment, selection, enrollment, immunization records, attendance, and compliance requirements across funding sources including CDE, DEC, Title V, Title XVII, Vouchers, and Preschool for All. The role builds trusting relationships with families through individualized support, service coordination, and parent education. Specialists conduct family needs assessments, connect families with resources and referrals, and work with parents and caregivers to establish and pursue goals that support children’s healthy development, education, and well-being. They provide culturally responsive services that respect each family’s background, strengths, and circumstances, and act as liaisons among families, Felton staff, community agencies, and the public. Specialists maintain accurate and confidential family records, prepare reports, and help ensure compliance with program standards, regulations, and funding requirements. They also support community outreach, enrollment, family resource navigation, referrals, family engagement, and other activities aligned with division goals. The position is full-time and onsite, reports to the Admissions Director, and is non-exempt. It is union-represented by SEIU Local 1021 and subject to the applicable collective bargaining agreement. Pay is $26–$28 per hour, depending on experience. Benefits are subject to election and eligibility.

Requirements

Bilingual and bicultural proficiency in Spanish/English or Cantonese/English.
2–3 years of related experience in social services eligibility determination and application processing, and data entry experience.
Proficiency in Microsoft Word, Excel, and other relevant software applications.
Strong verbal and written communication skills in English and Spanish.
Professional demeanor, sound judgment, discretion, and commitment to confidentiality and ethical standards.
Strong attention to detail, organizational skills, reliability, and ability to manage multiple priorities and meet deadlines.
Knowledge of Title V, Title 22, and Title XVII regulations, and ability to learn and implement contractual requirements.

Responsibilities

Maintain complete, accurate, and confidential family records; document outreach and recruitment; and track enrollment and recertification records.
Manage waiting lists and classroom vacancies; coordinate enrollment and intake; complete eligibility certifications and recertifications; and maintain documentation for subsidized childcare and funding programs.
Monitor attendance, absences, immunization records, parent fees, and compliance with program policies; follow up with families and issue Notices of Action when required.
Prepare weekly census reports and monthly, quarterly, and annual compliance data; submit required CDE and immunization reports; and coordinate with classroom teachers, supervisors, and family support team members to maintain accurate records.
Conduct weekly quality-assurance file reviews and data-quality reviews, and support colleagues with accurate reporting and timely service delivery.
Conduct initial and ongoing family ASQ assessments and connect or refer families to resources addressing basic needs, health, education, and family goals.
Provide culturally responsive family support, facilitate Parent Advisory Committee meetings and family events, maintain welcoming family spaces, and support kindergarten transitions.
Participate in case consultations to coordinate family support services and ensure contract compliance.
Support annual division events, including ECE graduation and parent engagement activities, and, as needed, weekly farmers market diaper and food distribution.
Build community partnerships, coordinate referrals, promote Felton services, and recruit new families.
Participate in required training, agency and team meetings, and weekly supervision.