Family Support Services Supervisor - Bilingual

Brightpoint • DeKalb, IL

10d • $49,000 - $62,000 • Hybrid

About The Position

Brightpoint is seeking a mission-driven leader to supervise family support services. The role leads staff focused on the educational, social, and emotional needs of early learners and families served by programs at the Palatine Center and in DeKalb, Boone, and Grundy Counties and surrounding communities. The supervisor collaborates and networks with service providers, maintains community linkages, develops service agreements, and maintains a comprehensive directory of community resources.

The supervisor administers the Family Service program area for assigned locations, supports the delivery of integrated services, and ensures services meet relevant standards and frameworks. The position is based at the Community Child Care Center of Palatine Township and supports both the Palatine Center-Based program and the DeKalb/Boone/Grundy Home-Based program. Regular travel is required. Remote work for 1–2 days per week may be available depending on program needs and supervisor approval.

The position is salaried, with general business hours and some flexibility required for special projects and evening or weekend recruitment events. The stated salary range is $49,000–$62,000; offers are commensurate with experience, and bilingual candidates may receive additional compensation. Brightpoint is an approved Public Service Loan Forgiveness agency.

Requirements

• Bachelor’s degree in Social Work, Family Services, Family Studies, Human Services, Social Services, Counseling, or a related field.
• Gateway Level 5 Family Specialist Credential.
• Three years of experience providing family support services.
• Ability to communicate in both English and Spanish.
• Valid driver’s license, insurance, and a reliable vehicle.

Nice To Haves

• Supervisory experience.

Responsibilities

• Administer the Family Service program area for assigned program locations, ensuring an integrated, comprehensive system of services for children and families.
• Supervise Family Support Services staff and oversee their work to ensure full delivery of integrated services.
• Implement agency personnel policies and practices, including hiring, appraisals, leaves, promotions, salary changes, terminations, and documentation of personnel actions.
• Provide training, support, and guidance to staff to ensure high-quality, timely services in compliance with Head Start Performance Standards, the Head Start Parent, Family and Community Engagement framework, ISBE, CPS, DFSS, and field best practices.
• Ensure active collaboration among Family Support Services staff and Site Managers, education, varied learners, health, ERSEA, and other content-area staff.
• Provide training and guidance to parents and community members on topics related to family and community partnerships.
• Collaborate with state and community partners to recruit children and families and improve family access to services.
• Collaborate and network with service providers, maintain community linkages, and develop service agreements.
• Develop and maintain a comprehensive directory of community resources.

Benefits

• Medical, dental, and vision insurance.
• One scheduled week of paid agency closure time off each year.
• Additional flexible paid leave that accrues based on tenure.
• 11 paid holidays.
• Supplemental insurance options.
• 401(k) with employer match.
• Public Service Loan Forgiveness eligibility through Brightpoint's approved-agency status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager