Family Services Supervisor

City of Hampton•Hampton, VA

About The Position

The Family Services Supervisor develops, implements, and evaluates social work programs and policies. The role supervises Family Services Specialists and Principal Family Services Specialists, provides consultation and resources to service providers, and helps ensure customers receive appropriate services to protect children and adults from abuse and neglect. The position works under the general supervision of the Social Services Administrator or another assigned supervisor. It is exempt and may involve on-call emergency response, non-standard hours, and local travel.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Psychology, Human Services, or a related field.
At least five years of direct social service delivery experience, including supervision of others.
Extensive knowledge of social work principles, practices, and treatment; supervisory principles and techniques; human behavior; and community social, economic, cultural, and health issues.
Ability to direct others’ work and apply treatment and intervention approaches.
Ability to investigate and respond to customer concerns, make decisions in difficult situations, interact effectively with others, and identify problems and workable solutions using technical knowledge and knowledge of policies, procedures, laws, and regulations.
Ability to prepare written correspondence and documents and to receive and convey information involving discussion or explanation of substantive matters.
Valid driver’s license and an acceptable driving record under the City of Hampton’s criteria.
Must successfully pass a position-related background check before an offer of employment or promotion.
Subject to alcohol and controlled-substance testing under the City’s current substance abuse policy.

Responsibilities

Supervises social service providers and plans, coordinates, assigns, and reviews the work of Family Services Specialists, Senior Family Services Specialists, and Principal Family Services Specialists.
Maintains compliance with state and local policy and ensures unit and agency goals and objectives are met.
Ensures customers receive appropriate services to protect children and adults from abuse and neglect, including handling difficult or dangerous cases.
Provides leadership, direction, guidance, and consultation to staff, making decisions on controversial cases or referring them to more senior staff as needed.
Promotes staff development, identifies training needs, develops training programs, trains staff in program policies and office procedures, and evaluates unit performance and new employees’ progress.
Initiates and recommends personnel actions, including selection, evaluation, promotion, counseling, discipline, and dismissal; approves annual and sick leave as appropriate.
Monitors service-delivery effectiveness and evaluates social service program efficiency and effectiveness.
Recommends, develops, and implements policy changes in response to program evaluations.
Works with subordinates to resolve customer concerns and issues.
Maintains current knowledge of and interprets laws, regulations, policies, and procedures for staff, community agencies, and the public.
Participates in community planning and development of new resources; attends meetings and represents the agency on committees, task forces, and focus groups.
Makes presentations to the public as needed and works with local and state personnel to achieve effective social service programs.
Develops and maintains manual and computerized filing systems, maintains and files records, and compiles, evaluates, and analyzes program data and statistics.
Uses statistics and other data to prepare periodic and as-needed reports.
Performs other related duties as assigned.