Family Resource Navigator - Help Me Grow (Bilingual Required)

Community Action Organization • Beaverton, OR

5d • $23 - $25

About The Position

Community Action is a nonprofit organization serving low-income families in housing, homeless services, economic empowerment, family development, and early childhood care and education in Washington County. The Family Resource Navigator is the first point of contact for families with young children, from prenatal through age 6, who are seeking assistance. The role conducts comprehensive assessments and connects families with programs and community resources.

The position provides care coordination, education, advocacy, program screenings, and application assistance in a professional, trauma-informed manner. Navigators make independent resource-allocation decisions based on assessments and knowledge of available services, enroll individuals in the Oregon Health Plan, and maintain accurate, confidential records in multiple databases. The hiring range is $22.86–$25.15 per hour, depending on qualifications.

Requirements

• At least three years of experience in eligibility determination, including phone and face-to-face client intake and information delivery.
• Fluency in spoken and written English and Arabic.
• Intermediate proficiency with Microsoft Word, Excel, Outlook, and other software programs.
• Data-entry experience and a high degree of accuracy.
• Ability to work effectively with diverse families, de-escalate crisis situations, and provide trauma-informed client services.
• Excellent oral and written communication skills.
• Knowledge of early childhood development and understanding of cultural, geographic, economic, and social issues affecting families.
• Ability to adapt to changing client needs and make independent decisions.
• Experience coordinating with other professionals and social service agencies.
• Valid Oregon driver's license, proof of auto insurance, and access to reliable transportation.
• Ability to obtain Oregon ONE Eligibility training, Healthy Families Oregon training, and Find Child Care Oregon referral training within six months.

Nice To Haves

• Step 3 on the Oregon Registry or equivalent.
• Familiarity with Washington County community resources.
• Experience with WellSky.

Responsibilities

• Conduct comprehensive phone-based, virtual, or face-to-face assessment interviews with households in Washington County.
• Connect families with programs including Help Me Grow Prenatal to Three, Healthy Families, Community Action Resource Eligibility Assessment, and Find Child Care Oregon.
• Assist with program screenings and applications in a professional, trauma-informed manner.
• Provide care coordination, education, and advocacy, including information about child development and quality childcare options.
• Independently allocate resources to households based on assessment results and knowledge of Community Action and community resources.
• Enroll individuals in the Oregon Health Plan.
• Maintain accurate and confidential client records across multiple databases.
• Build collaborative relationships with service providers and diverse client populations.

Benefits

• Comprehensive insurance benefits, including free dental coverage and employer coverage of 90% of medical premiums for single coverage plans.
• Bilingual Pay Program.
• 403(b) Retirement Plan with 3% employer match.
• Paid vacation and paid sick days.
• 13 holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed