Director, Help Me Grow

United Way of San Antonio & Bexar County•San Antonio, TX

11d•$75,000 - $85,000

About The Position

Help Me Grow (HMG) Bexar County is a free family information and referral line that promotes the optimal development of young children. It connects families to child development and parenting information and community resources, provides developmental screening and connections to appropriate services and interventions, offers personalized care coordination, and builds community partnerships to improve service availability and quality. The Program Director, under the direction of the Vice President of Ready Children, contributes early-childhood expertise to UWSA’s Ready Children strategies. The Director plans, develops, refines, coordinates, and evaluates Help Me Grow, with overall responsibility for its components and strategies. The role has primary responsibility for community collaboration, sustainability, fiscal management, policy advocacy, and system infrastructure development. It is a supervisory position overseeing the Care Coordinator. The position is based in a normal nonprofit office environment and involves extended use of computing and office equipment. Local travel is routine, with occasional travel around Texas and nationally for meetings, training, or other business events. The standard work week is Monday through Friday, 8:15 a.m. to 4:45 p.m., with occasional evening and weekend hours. Physical demands include extended sitting, regular movement within the office and at external meetings and events, occasional bending, stooping, twisting, and exertion of up to 25 pounds, as well as routine facilitation, presentations, interaction, and repetitive computer tasks.

Requirements

Bachelor’s degree in health and human services, public health, public policy, public administration, social work, early childhood, or a related field.
3–5 years of experience planning, coordinating, managing, and evaluating programs.
Knowledge of early childhood systems and related principles and practices, including child development, family-centered care, family engagement, disability services, economic mobility, and early childhood mental health.
Strong organizational and time-management skills, including prioritizing competing demands, managing multiple projects, maintaining attention to detail, and adapting to changing operations and procedures in a high-volume environment.
Ability to establish and sustain collaborative relationships with diverse internal and external stakeholders, including staff, partner agencies, families, community organizations, service providers, professionals, and paraprofessionals.
Knowledge of program development, strategic planning, evaluation, and quality-assurance methodologies, with demonstrated success mobilizing and coordinating systems through collaboration, coalition building, and facilitation.
Knowledge of supervision principles and practices.
Analytical, critical-thinking, and decision-making skills, including sound judgment and the ability to present recommendations with clear rationale and business considerations.
Ability to analyze, develop, and monitor budgets and program expenditures.
Clear and effective oral and written communication skills, including report preparation, community presentations, discussion facilitation, and partnership development.
Mission-driven, self-directed approach, with the ability to work independently and collaboratively and focus on results that strengthen families and improve child outcomes.
Knowledge of HIPAA and protected health information requirements and the judgment to safeguard confidential information and respect privacy rights.
Ability to navigate political and organizational systems; professionalism, maturity, and demonstrated leadership capacity.
Ability to engage individuals and families from varied backgrounds with empathy, respect, compassion, dignity, and a nonjudgmental approach, particularly around sensitive human-service needs.
Ability and willingness to complete required initial and ongoing training within established timeframes.
Valid driver’s license and reliable transportation.
Must pass a criminal background check.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams, and ability to learn program-specific databases and reporting systems.
Must demonstrate the United Way core competencies: Mission Focused, Relationship Oriented, Collaborator, Results Driven, and Brand Steward.
For leadership roles, competencies include Talent Management & People Development, Business Acumen & Strategic Direction, Operational Planning & Execution, and Outward Turning.

Responsibilities

Provide strategic direction for the ongoing development and implementation of Help Me Grow Bexar County, setting priorities, guiding operations, coordinating infrastructure, supporting policies and procedures, and aligning the program with organizational goals and funder expectations.
Collaborate with UWSA staff and interagency partners to plan initiatives, strengthen teams and partnerships, align service delivery, support cross-program referrals, and integrate Help Me Grow across UWSA departments, impact areas, and initiatives.
Manage the Help Me Grow budget and monitor program expenditures.
Lead program evaluation and continuous quality improvement by maintaining and analyzing program and community data, assessing service effectiveness and trends, recommending program, policy, and advocacy improvements, and preparing required reports.
Supervise and support Help Me Grow Care Coordinators, develop and coach staff, support professional growth, ensure grant deliverables are met, and conduct annual performance evaluations.
Develop and maintain collaborative relationships with Ready Children partners, coalitions, initiatives, service providers, and community organizations; convene and facilitate Help Me Grow workgroup meetings.
Attend and contribute to internal and external meetings, workgroups, learning sessions, and partner convenings; facilitate discussions, represent program priorities, document decisions and action items, and follow up on commitments.
Serve as the primary liaison to the Department of State Health Services, Help Me Grow Texas, and Help Me Grow National; oversee applicable grant requirements, partner communication, reporting, performance monitoring, program and fiscal implementation, and review of internal and subcontractor budget allocations and revisions.
Track and analyze changes in relevant best practices, regulations, policies, and funding streams; assess their effects and recommend appropriate program or service-delivery changes.
Advance program sustainability by identifying funding opportunities, contributing to proposals, and cultivating supporting information and partnerships.
Complete required initial and ongoing training and participate in professional development to remain current on best practices and trends in services for children and families.
Develop, implement, and monitor an outreach plan for Bexar County families with children ages 0 to 5, including community events and meetings to raise awareness and connect eligible families with services.
Collaborate with marketing and media staff, parent advisory committees, and partner agencies to develop stories, promotional materials, presentations, and events communicating Help Me Grow’s impact and supporting outreach.
Communicate with staff and partners to support coordinated implementation, integrated service delivery, and timely resolution of program issues.
Protect confidential information and comply with privacy, confidentiality, HIPAA, and protected health information requirements.
Manage special projects and perform other duties as required.