Specialist, Help Me Grow

United Way•Orlando, FL

3d•Hybrid

About The Position

The Specialist, Help Me Grow promotes Help Me Grow through outreach to communities, families, physicians, and partners. The role increases awareness of program services through events, networking, and social media, while also providing developmental screening, care coordination, referral support, and family navigation to children and families as needed. The Specialist maintains knowledge of local early childhood, developmental, behavioral health, and family support resources; records program data; and meets grant requirements. The position may be classified as essential, requiring prompt and effective action during critical situations to protect community safety and well-being. The Specialist also performs other duties as assigned. This role works in a hybrid indoor environment, with occasional outdoor work in high or low temperatures. It involves frequent early mornings, evenings, and weekend hours, sustained concentration, frequent interaction with internal and external customers, and occasional travel among locations in Orange, Osceola, Polk, and Seminole Counties. Reliable transportation and access to a private, secure, stable high-speed internet connection and a quiet, confidential workspace are required.

Requirements

High school diploma or equivalent.
Valid driver license.
Customer service skills and experience.
Intermediate experience with Microsoft Office.
Ability to multitask and work in a fast-paced environment.
Ability to work independently with minimal supervision.
Strong written and oral communication skills.
Ability to use critical-thinking and problem-solving skills.
Effective organizational skills.
Access to a private, secure, stable high-speed internet connection.
Access to a quiet, confidential workspace.
Ability to pass a Level II background screening.
Reliable transportation.
Ability to meet the physical demands of the role, including prolonged sitting or standing, frequent communication and fine hand motions, keyboarding, frequent travel to office or offsite locations, lifting or moving items weighing up to approximately 30 pounds, and bending, stooping, or kneeling.

Nice To Haves

One year of experience in nonprofit, social services, health education, or community health initiatives.
Public speaking experience.
Customer relationship management database experience.
Bilingual ability.

Responsibilities

Plan, coordinate, facilitate, and participate in Help Me Grow outreach, educational, and awareness activities throughout the service area to increase program visibility and community engagement.
Conduct family outreach and represent Help Me Grow at community events, meetings, and networking opportunities.
Promote Help Me Grow services to physicians and other child healthcare providers to build and strengthen outreach and partnerships.
Represent Help Me Grow at interagency networking meetings with community organizations and increase awareness of its services.
Manage and create content for Help Me Grow Florida social media accounts.
Develop and maintain knowledge of local early childhood, developmental, behavioral health, and family support resources.
Provide developmental screening, care coordination, referral support, and family navigation to children and families as needed.
Maintain detailed, accurate, and timely program data in required case management systems and databases.
Participate in quarterly affiliate team collaboration meetings and required updates and training from the Help Me Grow Florida State Coordinating Office.
Meet grant requirements and expectations.
Inventory Help Me Grow equipment and supplies and coordinate their distribution.
Maintain client and staff confidentiality and comply with HIPAA, FIPA, PHI, and PII requirements.
Take prompt and effective action during critical situations if classified as essential.
Perform other duties and responsibilities as assigned.