Director, Help Me Grow

United Way Of San Antonio & Bexar County•San Antonio, TX

10d

About The Position

The Help Me Grow (HMG) Program Director plans, develops, refines, coordinates, and evaluates Help Me Grow Bexar County, a free family information and referral line promoting the optimal development of young children. HMG links families to child development and parenting information and community resources, provides developmental screening and connections to services and interventions, offers personalized care coordination, and builds community partnerships to improve service availability and quality. Under the direction of the Vice President of Ready Children, the Director contributes early childhood expertise to the organization’s Ready Children strategies and is accountable for coordinating all HMG components. The role has primary responsibility for community collaboration, sustainability, fiscal management, policy advocacy, and HMG system infrastructure, and supervises the Care Coordinator. The Director provides strategic and operational leadership, manages program finances and grant obligations, guides staff development, and leads evaluation and continuous quality improvement. The position builds and sustains relationships with community, healthcare, and government partners; represents HMG in internal and external settings; and serves as the primary liaison to the Department of State Health Services, Help Me Grow Texas, and Help Me Grow National. The Director also advances program sustainability, monitors policy and funding developments, leads outreach to families with children ages 0–5 in Bexar County, and collaborates on communications and promotional activities. The role requires protecting confidential information and complying with privacy, confidentiality, HIPAA, and protected health information requirements. The work takes place in a normal nonprofit office environment and includes local travel routinely and travel around the state and nationally occasionally. The schedule is Monday through Friday, 8:15 a.m. to 4:45 p.m., with occasional evening and weekend hours. Physical activities include extended computer work and sitting, movement within the office and at external events, occasional bending, stooping, twisting, and exerting up to 25 pounds of force, as well as routinely presenting, interacting, and performing repetitive tasks such as typing and texting.

Requirements

Bachelor’s degree in health and human services, public health, public policy, public administration, social work, early childhood, or a related field.
3–5 years of experience planning, coordinating, managing, and evaluating programs.
Knowledge of early childhood systems and related principles and practices, including child development, family-centered care, family engagement, disability services, economic mobility, and early childhood mental health.
Strong organizational and time-management skills, including prioritizing competing demands, managing multiple projects, maintaining attention to detail, and adapting to changing operations and procedures in a high-volume environment.
Ability to establish and sustain collaborative relationships with diverse internal and external stakeholders, including staff, partner agencies, families, community organizations, service providers, professionals, and paraprofessionals.
Knowledge of program development, strategic planning, evaluation, and quality-assurance methods, with demonstrated success mobilizing and coordinating systems through collaboration, coalition building, and facilitation.
Knowledge of supervision principles and practices.
Analytical, critical-thinking, and decision-making skills, including evaluating information, recognizing scope of authority, exercising sound judgment, and presenting well-supported recommendations.
Ability to analyze, develop, and monitor budgets and program expenditures.
Clear and effective oral and written communication skills, including preparing reports, delivering community presentations, facilitating discussions, and supporting new partnerships.
Mission-driven and self-directed approach, with the ability to work independently and collaboratively and remain focused on results that strengthen families and improve child outcomes.
Knowledge of HIPAA and protected health information requirements, with the judgment to safeguard confidential information and respect privacy rights.
Ability to navigate political and organizational systems; professionalism, maturity, and demonstrated leadership capacity.
Ability to engage people and families from varied backgrounds with empathy, respect, compassion, dignity, and a nonjudgmental approach, particularly in sensitive human-service contexts.
Ability and willingness to complete required initial and ongoing training within established timeframes.
Valid driver’s license and reliable transportation.
Must pass a criminal background check.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams, and ability to learn and use program-specific databases and reporting systems.

Responsibilities

Provide strategic direction for the ongoing development and implementation of Help Me Grow Bexar County, including setting priorities, guiding operations, coordinating system infrastructure, supporting policy and procedure development, and aligning work with organizational goals and funder expectations.
Collaborate with UWSA staff and interagency partners to plan initiatives, strengthen teams and partnerships, align service delivery, support cross-program referrals, and integrate HMG across departments, impact areas, and initiatives.
Manage the HMG budget and monitor program expenditures.
Lead program evaluation and continuous quality improvement, including maintaining and analyzing program and community data, assessing service effectiveness and trends, recommending program, policy, and advocacy improvements, and preparing required reports.
Supervise and support HMG Care Coordinators; coach and develop staff, support professional growth, ensure compliance with grant deliverables, and conduct annual performance evaluations.
Develop and maintain collaborative relationships with Ready Children partners, coalitions, initiatives, service providers, and other community organizations; convene and facilitate HMG workgroup meetings.
Prepare for and participate in internal and external meetings, workgroups, learning sessions, and partner convenings; represent HMG priorities, facilitate discussion as appropriate, document decisions and action items, and follow up on commitments.
Serve as primary liaison to the Department of State Health Services, Help Me Grow Texas, and Help Me Grow National; oversee applicable DSHS grant requirements, partner communications, reporting, performance monitoring, program and fiscal implementation, and review and approval of internal and subcontractor budget allocations and revisions.
Track and analyze changes in relevant best practices, regulations, policies, and funding streams; assess effects on services and recommend appropriate changes.
Advance program sustainability by identifying funding opportunities, contributing to proposals, and cultivating supporting information and partnerships.
Complete required initial and ongoing training and participate in professional development to stay current on best practices and trends in services for children and families.
Develop, implement, and monitor an outreach plan for families with children ages 0–5 in Bexar County, including attending community events and meetings to raise awareness and connect eligible families with services.
Work with the UWSA marketing and media team, staff, parent advisory committees, and partner agencies to develop stories, promotional materials, presentations, and events communicating HMG’s impact and supporting outreach.
Communicate consistently with staff and partners to coordinate implementation, integrate service delivery, and resolve program issues in a timely manner.
Protect confidential information and comply with agency and program requirements concerning privacy, confidentiality, HIPAA, and protected health information.
Manage special projects and perform other duties as required.