Family Onboarding Coordinator

Abby Care • Phoenix, AZ

3d • Onsite

About The Position

Abby Care is hiring a founding Family Onboarding Coordinator to support its launch in the greater Phoenix market. The coordinator will be the main point of contact for family caregivers and patients from their first call through the start of care, representing Abby Care at each interaction. The role involves answering questions, guiding caregivers through intake and documentation, coordinating training, and arranging a warm handoff to nursing and engagement teams. At launch, the coordinator will handle both inbound and outbound outreach.

This is a full-time, onsite opportunity in the Phoenix area. The successful candidate will help establish high-touch onboarding processes as part of a founding team and support families across communities and cultures.

Requirements

• At least 2 years of experience in home care or home health intake or admissions, care coordination, or another high-touch service role.
• Warmth and patience, including the ability to manage emotional conversations calmly and kindly.
• Confidence handling phone calls, following scripts, and recognizing when to adapt from them.
• Comfort using a CRM such as Salesforce and managing many families at once without losing track of anyone.
• Experience helping build a process or team in its early stages, with enthusiasm for a founding-team environment.

Nice To Haves

• Spanish language skills.

Responsibilities

• Serve as each family's single point of contact from the first call through the start of care.
• Contact every referred family quickly, aiming to reach them within 24 hours by phone and text, and continue outreach until connected.
• Guide families through intake by phone or through a self-service link, supporting their chosen approach.
• Follow up on required documents and coordinate background checks, records, and forms.
• Keep family caregivers on track through training and follow up when progress stalls.
• Schedule the start-of-care visit and conduct the kickoff call with the engagement manager and registered nurse to ensure a warm handoff.
• Keep case managers and providers informed at appropriate points through the case management coordinator.
• Record every conversation in the CRM on the same day.

Benefits

• Competitive compensation packages.
• Medical, dental, and vision coverage, including a $0 deductible PPO option and a company-funded HSA.
• Employer-paid life and disability insurance.
• Generous paid time off and 10 paid company holidays.
• HSA contributions, optional FSA, and commuter benefits.
• Full coverage of 401(k) account fees; employer match is not currently offered.
• Up to 10 weeks of paid parental leave based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed