Family Experience Expert

US Swim School Association•Alsip, IL

9d•Onsite

About The Position

Water You Wading For Swim School is hiring a warm, enthusiastic, and organized Family Experience Expert to help make the swim-school experience welcoming and positive for swimmers, families, and teammates. The role centers on greeting families, helping them navigate their visit, celebrating swimmers’ progress, and keeping the poolside environment organized. The position does not involve teaching swim lessons or managing children all day. This is a part-time position at the Alsip, Illinois swim school, scheduled Tuesdays, Wednesdays, and Thursdays from 3:00–8:00 PM, for 15 hours per week. Compensation is $16.00–$18.00 per hour. Customer service experience or experience working with families is helpful, but personality and willingness to learn are emphasized.

Requirements

Genuinely enjoys interacting with people and making them feel welcome.
Loves kids and families and wants a role that does not require managing children all day.
Dependable, organized, proactive, and comfortable staying busy.
Friendly personality and ability to connect easily with others.
Notices details that make a difference.
Can learn a schedule, answer routine questions, and follow established procedures.
Brings positive energy and enjoys being part of a team.
Understands the importance of safety, communication, and teamwork.
Willingness to learn.

Nice To Haves

Customer service experience.
Experience working with families.
Experience as a nanny, caregiver, teacher’s aide, hospitality professional, receptionist, or community volunteer.

Responsibilities

Greet families warmly and check swimmers in.
Welcome new swimmers, give families a tour, show them where to change, and introduce them to their swim instructor.
Answer routine questions and help families navigate their swim-school experience.
Celebrate swimmer milestones by handing out ribbons when swimmers level up.
Learn the swim schedule and help swimmers know where they need to be.
Keep the pool deck tidy, organized, and welcoming.
Organize the equipment room and restock swim lesson supplies.
Replenish staff snacks, toiletries, and everyday essentials.
Notice what needs attention and take initiative without waiting to be asked.
Create a fun, positive atmosphere for swimmers, families, and teammates.
Help new families feel part of the community and find opportunities to make ordinary moments special.
Support instructors and the leadership team in keeping the poolside experience organized, connected, and positive.