FAMILY & COMMUNITY RESOURCE CENTER ADMINISTRATOR

State of Illinois•Waukegan, IL

6d•$118,200 - $136,860•Hybrid

About The Position

The Division of Family & Community Services is seeking an administrator to oversee operations of the Lake County Family and Community Resource Center. The position supervises and administers professional and non-professional staff who provide casework services to applicants seeking public assistance or referrals. The Division connects Illinois residents with programs and services to improve health and well-being and promote self-sufficiency and family integrity. The role serves as the center administrator and full-line supervisor, reviews and evaluates casework reports and quality-related findings, and interprets and implements policies and procedures. It also involves local travel to establish and maintain effective public relations with employers and other interested parties. The role is based at the Lake FCRC headquarters in Waukegan, Illinois, with required headquarters reporting as operational needs dictate. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Travel, including overnight stays as appropriate, is required.

Requirements

Knowledge, skills, and mental development equivalent to completion of four years of college, with coursework in a social or human services field.
Three years of progressively responsible administrative experience in a health or human services organization that provides direct services to the public.
Ability to travel in the performance of duties, with overnight stays as appropriate.

Nice To Haves

Three years of professional experience interpreting and implementing policies, procedures, and goals of public assistance services such as cash, food, and medical assistance programs.
Three years of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
Three years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline under collective bargaining agreements, training staff, and approving time off.
Two years of professional casework experience in a social service agency.
Two years of professional experience providing technical training and assistance to staff to ensure accurate and timely benefits in service delivery.
Two years of professional experience communicating daily with internal and external stakeholders and ensuring detailed, critical analysis of work performed.

Responsibilities

Oversee and administer the operations and activities of a Family & Community Resource Center.
Supervise professional and non-professional staff providing casework services to applicants seeking public assistance or referrals.
Serve as a full-line supervisor.
Review and evaluate reports of casework activities, including error reports, audit findings, and quality assurance reviews.
Interpret, explain, and implement new policies and procedures or changes to existing policies and procedures.
Travel to establish and maintain effective public relations with employers and other interested parties in the local area served.
Perform other duties as assigned or required that are reasonably within the scope of the role.

Benefits

Pension program
Group health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with carryover
10–25 paid vacation days annually, including 10 days in the first year
13 paid holidays annually and 14 in even-numbered years
Flexible work schedules when available and dependent on position
12 weeks of paid parental leave
Deferred compensation supplemental retirement plan
Optional pre-tax medical care and dependent care assistance plans
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training and apprenticeship benefits eligibility for qualifying veterans
Commuter savings program (Chicago only)