Family and Community Resource Center Administrator

State of Illinois•Naperville, IL

1d•Hybrid

About The Position

The Division of Family and Community Services is seeking an energetic and detail-oriented administrator to oversee operations of the DuPage County Family and Community Resource Center (FCRC). The position supervises and administers professional and non-professional staff who provide casework services to applicants seeking public assistance or referrals. The Division connects Illinois residents with programs and services to improve health and well-being and promote self-sufficiency and family integrity. The position is based at the DuPage FCRC office in Naperville, Illinois. The work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Headquarters reporting is required as necessary, depending on operational need; the anticipated hybrid schedule may involve reporting weekly, monthly, or on another schedule. Travel is required, with overnight stays as appropriate. The position requires knowledge, skill, and mental development equivalent to completing four years of college with coursework in a social or human services field, plus three years of progressively responsible administrative experience in a health or human services organization providing direct public services.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college with coursework in a social or human services field.
Three years of progressively responsible administrative experience in a health or human services organization that provides direct services to the public.
Ability to travel in the performance of duties, with overnight stays as appropriate.
Must file annual and supplemental Statements of Economic Interest under the Illinois Governmental Ethics Act.

Nice To Haves

Three years of professional experience interpreting and implementing policies, procedures, and goals of public assistance services such as cash, food, and medical assistance programs.
Three years of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
Three years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline in accordance with collective bargaining agreements, training staff, and approving time off.
Two years of professional casework experience in a social service agency.
Two years of professional experience providing technical training and assistance to staff to support accurate and timely benefits in service delivery.
Two years of professional experience communicating daily with internal and external stakeholders and ensuring detailed, critical analysis of work performed.

Responsibilities

Serve as administrator of a Family and Community Resource Center in the Division of Family and Community Services, Department of Human Services.
Serve as a full-line supervisor.
Review and evaluate reports of casework activities, including error reports, audit findings, and quality assurance reviews.
Interpret, explain, and implement new or revised policies and procedures.
Travel to establish and maintain effective public relations with employers and other interested parties in the local area served.
Perform other duties as assigned or required that are reasonably within the scope of the position.

Benefits

Pension program
Competitive group insurance benefits, including health, life, dental, and vision insurance
3 paid personal business days annually
12 paid sick days annually, with carryover from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent upon position
12 weeks of paid parental leave
Deferred Compensation Program supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training and apprenticeship benefits eligibility for qualifying veterans
5% salary differential for bilingual positions
Commuter Savings Program (Chicago only)