Assistant Family and Community Resource Center (FCRC) Administrator

State of Illinois•Moline, IL

1d•Hybrid

About The Position

The Division of Family & Community Services is seeking an energetic and detail-oriented Assistant FCRC Administrator to oversee operations at the Rock Island Office. The position supervises and administers activities of professional and non-professional staff who provide casework services to applicants seeking public assistance or referrals. The Division connects Illinois residents with programs and services that improve health and well-being and promote self-sufficiency and family integrity. The role is a full-line supervisory position. It involves advising subordinate supervisors on personnel and employee evaluation matters, holding staff meetings to implement policies and procedures, planning special management projects, and coordinating office workflow. The position is based at the Rock Island FCRC in Moline, Illinois. The listed hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Hybrid work may be available as operational needs permit, but reporting to headquarters is required as necessary. Travel, including overnight stays when appropriate, is required. The position requires knowledge equivalent to four years of college coursework in a social or human services field and three years of progressively responsible administrative experience in a health or human services organization providing direct public services. The anticipated salary is $9,833–$10,850 per month ($117,996–$130,200 per year).

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college with coursework in a social or human services field.
Three years of progressively responsible administrative experience in a health or human services organization that provides direct services to the public.
Ability to travel in the performance of duties, including overnight stays as appropriate.
File annual and supplemental Statements of Economic Interest as required by the Illinois Governmental Ethics Act.

Nice To Haves

Two years of professional supervisory experience assigning work, guiding subordinates, recommending counseling and/or discipline under collective bargaining agreements, training staff, and approving time off.
Two years of professional experience interpreting and implementing policies, procedures, and goals of public assistance services.
Four years of progressively responsible administrative experience in a health or human services organization.
Two years of professional casework experience using social casework methods, techniques, and principles, gained through human services-related college education or professional caseworker experience.
Two years of professional experience providing technical training and assistance to staff to support accurate and timely benefits in service delivery.

Responsibilities

Oversee operations of the Rock Island Family and Community Resource Center.
Supervise professional and non-professional staff providing casework services to public assistance applicants and people seeking referrals.
Serve as a full-line supervisor.
Confer with and advise subordinate supervisors on personnel problems and employee evaluation issues.
Conduct regularly and specially scheduled staff meetings to discuss, interpret, and implement new or revised policies and procedures.
Plan and implement special management assignment projects.
Coordinate workflow throughout the office on a rotational basis.
Perform other duties as assigned or required that are reasonably within the scope of the position.

Benefits

Pension program
Competitive group insurance benefits, including health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with sick days carrying over from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on the position
12 weeks of paid parental leave
Deferred Compensation Program, a supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training and apprenticeship benefits eligibility for qualifying veterans
5% salary differential for bilingual positions
Commuter Savings Program (Chicago only)