Assistant Family and Community Resource Center (FCRC) Administrator

State of Illinois•Moline, IL

8d•$117,996 - $130,200•Hybrid

About The Position

The Division of Family & Community Services is seeking an energetic and detail-oriented Assistant Family and Community Resource Center (FCRC) Administrator to oversee operations of the Rock Island Office. The position supervises and administers the activities of professional and non-professional staff who provide casework services to applicants seeking public assistance or referrals. The Division connects Illinois residents with programs and services that improve health and well-being and promote self-sufficiency and family integrity. The Assistant FCRC Administrator serves as a full-line supervisor, advising subordinate supervisors on personnel and employee evaluation matters. The role conducts staff meetings to explain and implement new or revised policies and procedures, plans and implements special management projects, and coordinates office workflow on a rotational basis. Other duties may be assigned when reasonably within the scope of the role. The position is based at the Rock Island FCRC Office in Moline, Illinois. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Reporting to headquarters is required as operational needs dictate; the schedule may be weekly, monthly, or otherwise. Travel is required, with overnight stays as appropriate.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college with coursework in a social or human services field.
Three years of progressively responsible administrative experience in a health or human services organization providing direct services to the public.
Ability to travel in the performance of duties, including overnight stays as appropriate.
Must file annual and supplemental Statements of Economic Interest as required by the Illinois Governmental Ethics Act.

Nice To Haves

Two years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline in accordance with collective bargaining agreements, training staff, and approving time off.
Two years of professional experience interpreting and implementing policies, procedures, and goals of public assistance services.
Four years of progressively responsible administrative experience in a health or human services organization.
Two years of professional casework experience using social casework methods, techniques, and principles gained through related college education or professional caseworker experience.
Two years of professional experience providing technical training and assistance to staff to ensure accurate and timely benefits in service delivery.

Responsibilities

Oversee operations of the Rock Island Office and administer activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals.
Serve as Assistant Family and Community Resource Center (FCRC) Administrator and full-line supervisor.
Confer with and advise subordinate supervisors concerning personnel problems and employee evaluation issues.
Conduct regularly scheduled and specially scheduled staff meetings to discuss, interpret, and implement new or revised policies and procedures.
Plan and implement special management assignment projects.
Coordinate workflow throughout the office on a rotational basis.
Perform other duties as assigned or required that are reasonably within the scope of the enumerated duties.

Benefits

Pension program
Group health insurance
Life insurance
Dental insurance
Vision insurance
3 paid personal business days annually
12 paid sick days annually, with carryover
10–25 days of paid vacation annually, with 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent upon position
12 weeks of paid parental leave
Deferred compensation supplemental retirement plan
Optional pre-tax medical care and dependent care assistance plans
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training/apprenticeship benefits eligibility for qualifying veterans
5% salary differential for bilingual positions
Commuter Savings Program (Chicago only)