Family and Community Resource Center Administrator

State of Illinois•Naperville, IL

8d•$118,200 - $136,860•Hybrid

About The Position

The Division of Family and Community Services is seeking an energetic, detail-oriented administrator to oversee operations of the DuPage County Family and Community Resource Center. The position supervises and administers professional and non-professional staff who provide casework services to applicants seeking public assistance or referrals. The Division connects Illinois residents with programs and services intended to improve health and well-being and promote self-sufficiency and family integrity. The administrator oversees the Family and Community Resource Center, supervises staff, evaluates casework reports and implements policies and procedures. The role also involves travel to build and maintain public relations with employers and other interested parties in the local area. The position is based at 1717 Park St, Naperville, Illinois. Headquarters reporting is required as operational needs dictate, potentially weekly, monthly, or on another schedule. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college, with coursework in a social or human services field.
Three years of progressively responsible administrative experience in a health or human services organization that provides direct services to the public.
Ability to travel in the performance of duties, with overnight stays as appropriate.
Must file annual and supplemental Statements of Economic Interest as required by the Illinois Governmental Ethics Act.

Nice To Haves

Three years of professional experience interpreting and implementing policies, procedures, and goals for public assistance services such as cash, food, and medical assistance programs.
Three years of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
Three years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline in accordance with collective bargaining agreements, training staff, and approving time off.
Two years of professional casework experience in a social service agency.
Two years of professional experience providing technical training and assistance to staff to ensure accurate and timely benefits in service delivery.
Two years of professional experience communicating daily with internal and external stakeholders and conducting detailed, critical analysis of work performed.

Responsibilities

Serves as Administrator of a Family and Community Resource Center in the Division of Family and Community Services, Department of Human Services.
Serves as a full-line supervisor.
Reviews and evaluates reports of casework activities, including error reports, audit findings, and quality assurance reviews.
Interprets, explains, and implements new policies and procedures or changes to existing policies and procedures.
Travels to establish and maintain effective public relations with employers and other interested parties in the local area served.
Performs other duties as assigned or required that are reasonably within the scope of the listed duties.

Benefits

Pension program
Group health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with carryover
10–25 days of paid vacation annually, including 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on position
12 weeks of paid parental leave
Deferred compensation supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Eligibility for the Federal Public Service Loan Forgiveness Program
Eligibility for GI Bill training and apprenticeship benefits for qualifying veterans
5% salary differential for bilingual positions
Commuter Savings Program for Chicago employees