Assistant Family and Community Resource Center (FCRC) Administrator

State of Illinois•Charleston, SC

10d•Hybrid

About The Position

The Division of Family & Community Services is seeking an energetic and detail-oriented Assistant FCRC Administrator to oversee operations of the Mid-Illinois FCRC Office. The position supervises and administers professional and non-professional staff who provide casework services to applicants seeking public assistance or referrals. The Division connects Illinois residents with programs and services intended to improve health and well-being and promote self-sufficiency and family integrity. The role serves as a full-line supervisor, advises subordinate supervisors on personnel and employee evaluation matters, and holds staff meetings to interpret and implement policies and procedures. It also plans special management projects and coordinates office workflow on a rotational basis. The position is based at the Mid-Illinois FCRC in Charleston, Illinois. The work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Reporting to headquarters is required as operational needs dictate; the schedule may be weekly, monthly, or otherwise. The position requires filing annual and supplemental Statements of Economic Interest.

Requirements

Knowledge, skills, and mental development equivalent to completion of four years of college, with coursework in a social or human services field.
Three years of progressively responsible administrative experience in a health or human services organization that provides direct services to the public.
Must file annual Statements of Economic Interest with the Office of the Secretary of State and Supplemental Statements of Economic Interest with the Executive Ethics Commission.

Nice To Haves

Two years of professional supervisory experience assigning work, guiding subordinates, recommending counseling and/or discipline under collective bargaining agreements, training staff, and approving time off.
Two years of professional experience interpreting and implementing policies, procedures, and goals of public assistance services.
Four years of progressively responsible administrative experience in a health or human services organization.
Two years of professional casework experience using social casework methods, techniques, and principles, gained through human services-related college education or professional caseworker experience.
Two years of professional experience providing technical training and assistance to staff to ensure accurate and timely benefits in service delivery.

Responsibilities

Oversee operations of the Mid-Illinois FCRC Office.
Supervise and administer activities of professional and non-professional staff providing casework services to public-assistance applicants and people seeking referrals.
Serve as a full-line supervisor.
Confer with and advise subordinate supervisors on personnel problems and employee evaluation issues.
Conduct regularly scheduled and special staff meetings to discuss, interpret, and implement new or revised policies and procedures.
Plan and implement special management assignment projects.
Coordinate workflow throughout the office on a rotational basis.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

Pension program.
Competitive group insurance benefits, including health, life, dental, and vision insurance.
Three paid personal business days annually.
Twelve paid sick days annually, with sick days carrying over from year to year.
10–25 days of paid vacation annually, with 10 days in the first year of employment.
Thirteen paid holidays annually, and 14 in even-numbered years.
Flexible work schedules when available and dependent on position.
Twelve weeks of paid parental leave.
Deferred Compensation Program supplemental retirement plan.
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan.
Federal Public Service Loan Forgiveness Program eligibility.
GI Bill training/apprenticeship benefits eligibility for qualifying veterans.
Five percent salary differential for bilingual positions.
Commuter Savings Program for Chicago employees.