Family Resource Center Manager

360 Communities•Shakopee, MN

3d•$65,700 - $74,000

About The Position

The Family Resource Center (FRC) Manager is responsible for the operational success of Family Resource Centers across Scott County, including program development, delivery, impact, evaluation, and improvement. The Manager supervises Family Support Workers and collaborates with community partners to provide programs and services. The role plans and evaluates programming responsive to local family needs, ensuring accessibility across diverse cultural, socioeconomic, and family backgrounds and embedding the Strengthening Families Protective Factors Framework. It oversees daily FRC operations, establishes service goals and procedures, and maintains consistent intake, referral, follow-up, documentation, and reporting processes. The Manager builds community partnerships and awareness, represents the FRC in community initiatives, and leads a Parent Advisory Council to inform programming and identify community needs. The role also oversees staff recruitment support, training, supervision, schedules, engagement, and professional development; collaborates on annual budgeting; ensures compliance with funding requirements, regulations, professional standards, and safety procedures; and evaluates service impact and opportunities for improvement. This is a full-time exempt position. Benefits include health, dental, and vision insurance options, life insurance, long-term disability, an employer-matching retirement account, paid sick and safe hours, vacation, and flexible holiday hours.

Requirements

Bachelor’s degree required.
Four to six years of related work experience required, including at least two years of supervising and managing.
Experience working with a collaborative and constructive peer group.
Experience managing, developing, and retaining partnerships.
Experience working across sectors and understanding community needs.
Computer skills, including Microsoft Word, Excel, and database systems.

Nice To Haves

A degree in social work, human services, nonprofit management, public administration, community development, or a similar field is preferred.

Responsibilities

Plan, implement, and evaluate programs and activities that address local family needs and are accessible to diverse communities.
Embed the Strengthening Families Protective Factors Framework into programming.
Establish operational priorities, service goals, policies, procedures, and practices aligned with the organization's mission.
Oversee day-to-day FRC operations and maintain a welcoming, dignified, safe, organized, and accessible environment.
Establish consistent intake, referral, follow-up, service documentation, and reporting processes.
Participate in the extended leadership team, strategic planning, staff meetings, trainings, and organization events.
Develop and maintain relationships with nonprofit organizations, government agencies, schools, healthcare providers, faith communities, businesses, and other partners.
Increase awareness of FRC services through presentations, publications, digital communications, and social media.
Represent the FRC at community meetings, outreach events, resource fairs, and collaborative initiatives.
Maintain an up-to-date directory of community resources, referral contacts, eligibility requirements, and available services.
Coordinate with partners to reduce service gaps and duplication, improve access, and address unmet community needs.
Lead and sustain a Parent Advisory Council to inform programming, identify unmet needs, and develop service strategies.
Facilitate information-sharing meetings with FRC partners and manage each FRC site's activity calendar in coordination with partners.
Collaborate with Scott County Human Services, including Child Protection, to help bridge services to families.
Assist with recruitment and hiring, and oversee orientation and training of Family Support Workers.
Supervise Family Support Workers, conduct monthly one-to-one check-ins, provide feedback and recognition, and establish responsibilities, performance expectations, and service standards.
Assess staff skills and experience and support ongoing professional development and cultural competency.
Create a collaborative, welcoming, inclusive, rewarding, efficient, and supportive work environment and promote employee engagement and growth.
Create and maintain Family Support Worker schedules and ensure adequate staffing.
Collaborate with the Director of Programs and Director of Finance and Administration to create the annual budget and maintain spending within budget expectations; review financial reports and develop mitigation plans or revisions as needed.
Ensure FRC programs and services meet grant and funding requirements and comply with professional ethics, confidentiality, boundaries, safety procedures, and federal and state regulations.
Regularly seek feedback from the Parent Advisory Council, individuals, families, and community partners and implement appropriate service improvements.
Review and analyze reports to assess service impact and identify opportunities for enhancement.
Improve service accessibility and the experience of individuals and families visiting the FRC, and develop strategies for long-term sustainability and community impact.
Collaborate with the Director of Programs on reporting FRC utilization and impact to stakeholders, including those identified in the Scott County contract.
Monitor FRC resources, inventory, equipment, and facility needs.