Senior Manager, Family Resource Center

Community Action Partnership of Orange County•Orange, CA

About The Position

The Senior Manager, Family Resource Center provides overall leadership, management, and operational oversight of the El Modena Family Resource Center (FRC). The role manages Families and Communities Together (FaCT) and Community Services Block Grant (CSBG)-funded programs and services, supporting community and participant needs and coordinating with other organizations and CAP OC departments. The Senior Manager oversees staff, volunteers, interns, partners, facility operations, program performance, and funder requirements to ensure consistent, accountable service delivery and meaningful outcomes. Reporting to the Associate Director of FRCs and Housing, this position develops program workflows and systems, manages contractual and regulatory compliance, supports grant applications and performance reporting, and builds relationships with community partners. The role also coordinates community and funder-required meetings, gathers and responds to community input, and works closely with CAP OC’s Facility and IT departments. The position is exempt, with an annual salary range of $80,000–$95,000. The work is primarily indoors, though the employee may occasionally work outdoors in varying weather. Local travel between CAP OC locations is typical during the business day using a personal vehicle; evening and possible out-of-area or overnight travel may also occur. Weekend and evening work may be needed. The position requires a master’s degree in a related field, or current enrollment in a related graduate program with expected completion within six months of hire, along with specified leadership, program management, and direct-service experience. Fluent Spanish and English bilingual ability is required.

Requirements

Master’s degree in social work, counseling, psychology, or a related field; alternatively, current enrollment in a related graduate degree program with anticipated completion within six months of hire and official transcripts demonstrating enrollment and satisfactory academic progress.
Three years of leadership experience coaching and mentoring staff, volunteers, and interns.
Three years of experience managing family-strengthening programs, including developing standard operating procedures, documented processes, and systems.
Demonstrated knowledge of business and nonprofit operations, including facility operations, identifying funding, supporting grant writing, presentations, fiduciary oversight, budget management, and programmatic recommendations.
Demonstrated experience working with diverse, low-income, at-risk or vulnerable youth, families, and seniors experiencing poverty, homelessness, domestic violence, mental health issues, child abuse, or related challenges.
Three years of experience with case management, crisis intervention, trauma-informed practice, harm reduction, motivational interviewing, and other evidence-based or research-informed practices.
Two years of experience leading community engagement and advocacy groups and driving community change.
Fluent Spanish and English; able to speak, read, and translate orally and in writing between the languages.
Strong interpersonal, communication, and public-speaking skills, including the ability to present information and respond to questions from groups, managers, clients, and the public.
Strong organization and administration skills, including developing protocols and systems and preparing correspondence, reports, statistics, agendas, and minutes.
Ability to establish and maintain effective working relationships with public officials, private industry, community groups, legislators, advisory boards, and employees.
Knowledge of program development and management, fundraising and marketing concepts, public administration, personnel and facilities management, and laws and regulations governing county-, state-, and federally funded programs and nonprofits.
Knowledge of public and private service agencies and community resources; ability to interview, hire, and train employees, volunteers, and interns.
Ability to analyze and interpret materials, make recommendations, and understand and apply program rules, regulations, and procedures.
Planning and organizational skills to develop and implement action plans.
Ability to use data systems and computer software, including virtual meeting platforms and Microsoft Office, Outlook, Word, Excel, PowerPoint, OneDrive, Google Docs, and Google Drive; Apricot360 and Vista Share are noted as advantageous.
Computer literacy and ability to establish paperless systems, use technology, and troubleshoot printers, projectors, cell phones, and copiers.
Ability to work with people from varied socioeconomic and ethnic backgrounds; work independently and with self-direction; exercise judgment; adapt to change; manage multiple tasks; solve problems; and demonstrate flexibility, creativity, and initiative.
Valid California driver’s license with a driving record meeting CAP OC insurance-carrier standards, proof of vehicle insurance, access to a vehicle, and willingness to drive or travel when required.
Ability to work weekends and/or evenings as needed.
Ability to lift and/or move objects up to 20 pounds and perform the physical demands of the role, including bending, stooping, reaching, pushing, pulling, standing, kneeling, sitting, twisting, turning, walking, talking, hearing, fine finger and wrist dexterity, and prolonged computer work.
Must pass required pre-employment physical, drug screen, Live Scan, and background check.

Nice To Haves

Familiarity with Apricot360 and Vista Share.

Responsibilities

Direct program and facility operations in accordance with contracts, laws, regulations, and funder requirements, including FaCT and CSBG requirements.
Consult with interested parties and staff to establish work plans and assign duties, responsibilities, and authority.
Develop and maintain effective workflows for programs and services serving onsite staff, volunteers, interns, partners, and participants.
Coordinate project activities and personnel to support timely progress, budget compliance, and effective facility scheduling and use.
Participate in community needs assessments and promote community involvement with public and private agencies and outreach projects.
Develop community participation in Center activities, including volunteer support, advisory committees and boards, and fundraising.
Participate in collaboratives and committees, attend community events and meetings, promote FRC services, and pursue partners and service providers to address service gaps.
Assign, develop, train, supervise, and evaluate program staff; recommend personnel actions to the Associate Director and Director.
Assist with preparing and writing funding grant applications.
Develop program performance objectives, outcomes, and annual goals, and help design evaluation tools for grant and CSBG reporting compliance.
Purchase supplies and other items, and track and monitor inventory and expenditures.
Plan and facilitate team, supervision, and partner meetings; prepare agendas, notes, and discussion topics.
Oversee and strengthen partnerships with Orange County Headstart and the onsite OCDE ACCESS Education Program.
Develop collaboration and systems with onsite partners and CAP OC staff using FRC space.
Communicate effectively and promptly with agency staff, including Executive Leadership and the Board of Directors.
Maintain positive working relationships with program staff, volunteers, interns, partners, and participants.
Serve as a liaison with collaborating entities and subcontractors.
Supervise employees and volunteers working on special projects.
Travel locally and, as needed, in the evening or out of the area, using a personal vehicle.
Perform other assigned duties.