Senior Manager, Family Resource Center

Community Action Partnership of Orange County•Orange, CA

3d•$80,000 - $95,000•Onsite

About The Position

The Senior Manager, Family Resource Center provides overall leadership, management, and operational oversight for the El Modena Family Resource Center in Orange, California. The role oversees the delivery of outcome-driven family-strengthening programs and services, develops systems and procedures that support quality service delivery, and ensures accountability, consistency, and meaningful impact for individuals and families served. Under the direction of the Associate Director of FRCs and Housing, the Senior Manager oversees the Families and Communities Together (FaCT) and Community Services Block Grant (CSBG)-funded center. The position supervises staff, volunteers, and interns; coordinates services with community organizations and CAP OC departments; facilitates community and funder-required meetings; responds to community input; and oversees facility operations in partnership with CAP OC’s Facility and IT departments. This exempt, full-time position is based at the El Modena Family Resource Center. The stated annual salary range is $80,000–$95,000. Local travel is generally during the business day using the employee’s personal vehicle, with possible evening, out-of-area, and overnight travel. The work is predominantly indoors, though outdoor work in varying weather may be required. The role may require weekend or evening work as needed and regular lifting of objects up to 20 pounds.

Requirements

A master’s degree in social work, counseling, psychology, or a related field, or current enrollment in a related graduate degree program with anticipated completion within six months of hire. Enrolled candidates must provide official transcripts demonstrating enrollment and satisfactory academic progress.
At least 3 years of leadership experience coaching and mentoring staff, volunteers, and interns.
At least 3 years of experience managing family-strengthening programs, including developing standard operating procedures and documented processes and systems.
Knowledge and experience in business and nonprofit operations, including facility operations, funding identification, grant-writing support, presentations, fiduciary oversight, budget management, and programmatic recommendations.
Knowledge and experience working with diverse, low-income, at-risk, or vulnerable youth, families, and seniors experiencing issues such as poverty, homelessness, domestic violence, mental health challenges, and child abuse.
At least 3 years of experience with case management, crisis intervention, trauma-informed practice, harm reduction, motivational interviewing, and other evidence-based or research-informed practices.
At least 2 years of experience leading community engagement and advocacy groups and driving community change.
Fluent Spanish and English, including the ability to speak, read, and translate orally and in writing between English and Spanish.
Strong interpersonal, communication, public-speaking, organizational, administrative, and problem-solving skills, including the ability to present information and respond to questions from groups, managers, clients, and the public.
Ability to develop protocols and systems and prepare correspondence, reports, statistics, meeting agendas, minutes, and other administrative materials.
Ability to establish and maintain effective working relationships with public officials, private industry, community groups, legislatures, advisory boards, and employees.
Ability to serve as a liaison with collaborating entities and subcontractors and to work with people from diverse socioeconomic and ethnic groups.
Ability to work independently and with self-direction; exercise considerable judgment; adapt to change; manage multiple tasks; and demonstrate flexibility, creativity, initiative, and effective problem-solving.
Ability to supervise employees and volunteers on special projects.
Ability to use data systems and computer software, virtual meeting platforms, Microsoft Office, Google tools, current Windows versions, and troubleshooting devices. Examples listed include Apricot360, Vista Share, Zoom, Google Meet, Teams, Outlook, Word, Excel, PowerPoint, OneDrive, Google Docs, Google Drive, printers, projectors, cell phones, and copiers.
Valid California driver’s license, a driving record meeting CAP OC insurance carrier standards, proof of vehicle insurance, access to a vehicle, and willingness to drive or travel when required.
Ability to work evenings and/or weekends as needed.
Ability to lift up to 20 pounds and meet the stated physical demands of the position.
Successful completion of the required pre-employment medical examination, physical, drug screen, Live Scan, and background check.

Nice To Haves

Familiarity with Apricot360 and Vista Share.

Responsibilities

Direct program and facility operations in accordance with contracts, laws, regulations, and funder requirements, including FaCT and CSBG requirements.
Consult with interested parties and staff to develop work plans and assign duties, responsibilities, and authority.
Develop and maintain effective workflows for programs and services for onsite staff, volunteers, interns, partners, and participants.
Coordinate project personnel and activities to support timely progress, budget compliance, and effective facility scheduling and use.
Participate in community needs assessments and increase community involvement with public and private agencies and outreach projects.
Work with the community to encourage participation in the center, including volunteer support, advisory committees and boards, and fundraising.
Participate in collaboratives and committees, attend community events and meetings to promote FRC services, and develop relationships with new partners and service providers to address service gaps.
Assign, develop, train, supervise, and evaluate program staff and their work; recommend personnel actions to the Associate Director and Director.
Assist with preparing and writing grant applications.
Develop program performance objectives, outcomes, and annual goals, and assist in designing evaluation tools to support grant and CSBG reporting compliance.
Purchase supplies, track inventory, and monitor expenditures.
Plan and facilitate team, supervision, and partner meetings; prepare agendas, notes, and discussion topics.
Oversee and strengthen partnerships with Orange County Headstart, the onsite OCDE ACCESS Education Program, and other partners.
Build collaboration and systems among onsite partners and CAP OC programs and staff using FRC space.
Communicate effectively and promptly with agency staff, including Executive Leadership and the Board of Directors.
Maintain positive working relationships with staff, volunteers, interns, partners, and participants.
Perform other assigned duties.