Family & Community Resource Center Administrator

State of Illinois•Waukegan, IL

17h•Hybrid

About The Position

The Division of Family & Community Services is seeking an energetic, detail-oriented administrator to oversee the Lake County Family and Community Resource Center (FCRC). The administrator supervises and administers professional and non-professional staff who provide casework services to applicants seeking public assistance or referrals. The Division connects Illinois residents with programs and services that improve health and well-being and promote self-sufficiency and family integrity. This position serves as the FCRC administrator and full-line supervisor. The role reviews and evaluates casework activity reports, including error reports, audit findings, and quality assurance reviews; interprets and implements policies and procedures; and travels to build and maintain public relations with employers and other local interested parties. The position is based at the Lake FCRC in Waukegan, Illinois, with headquarters reporting as operational needs require. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college, including coursework in a social or human services field.
Three years of progressively responsible administrative experience in a health or human services organization that provides direct services to the public.
Ability to travel in the performance of duties, including overnight stays as appropriate.
File annual and supplemental Statements of Economic Interest as required by the Illinois Governmental Ethics Act.

Nice To Haves

Three years of professional experience interpreting and implementing policies, procedures, and goals of public assistance services such as cash, food, and medical assistance programs.
Three years of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
Three years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline in accordance with collective bargaining agreements, training staff, and approving time off.
Two years of professional casework experience in a social service agency.
Two years of professional experience providing technical training and assistance to staff to ensure accurate and timely benefits in service delivery.
Two years of professional experience communicating daily with internal and external stakeholders and ensuring detailed, critical analysis of work performed.

Responsibilities

Administer the operations of a Family & Community Resource Center in the Division of Family & Community Services, Department of Human Services.
Serve as a full-line supervisor.
Review and evaluate casework activity reports, including error reports, audit findings, and quality assurance reviews.
Interpret, explain, and implement new policies and procedures and changes to existing policies and procedures.
Travel to establish and maintain effective public relations with employers and other interested parties in the local area served.
Perform other duties as assigned or required that are reasonably within the scope of the listed duties.

Benefits

Pension program
Competitive group insurance benefits, including health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with unused days carrying over from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
Thirteen paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on the position
Twelve weeks of paid parental leave
Deferred Compensation Program supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training and apprenticeship benefits eligibility for qualifying veterans
Five percent salary differential for bilingual positions
Commuter Savings Program (Chicago only)