Family Coach - Permanent Supportive Housing

Metropolitan Family Services • Chicago, IL

55d • $44,000 - $49,500 • Hybrid

About The Position

Metropolitan Family Services (MFS) is seeking a full-time Family Coach for its Calumet Center. MFS is dedicated to empowering families to learn, earn, heal, and thrive, acting as a change agent since 1857. This role focuses on providing community-centered services to help families reach their greatest potential. The Family Coach will work collaboratively with families, acting as a mentor, motivator, and advocate, with a strong emphasis on community and family expertise.

Requirements

• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with community-based caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Must be highly organized and knowledge of Excel to track data.
• High School Diploma or equivalent, required.
• 2+ years' experience in case management, which includes the coordination of services and housing needs, required.
• Satisfactorily pass all relevant screenings and criminal background checks.
• Driving for work required with a personally owned vehicle.
• Travel between sites required.

Nice To Haves

• Bachelor's degree in social work or related field from an accredited college or university, preferred.
• Bilingual preferred.

Responsibilities

• Works with the full family in a collaborative and supportive manner to help, motivate, and inspire individual and family goal setting while allowing the family to drive the work.
• Help the family to identify strengths and then work with the families to utilize these strengths and build others.
• Use of trauma informed practices.
• Provides services according to values and principles for family centered coaching.
• Completes the intakes and monitors family goals and activities.
• Completes senior assessments and monitors goals, activities, and referrals.
• Provides follow up to ensure family goals are progressing or achieved.
• While using a family-centered approach, services should focus on addressing the following areas: Foster Economic Independence; Increase Earning Power; Support Academic Achievement; Enhance Stability and Quality of Life.
• Coordinates events and activities within the region to meet client needs and engage individuals, seniors, households in services.
• Addresses housing related issues including lease compliance referrals from Property Management.
• Assists families with meeting site-based requirements and CHA work requirements.
• Provides support services including transportation, childcare assistance, clothing and uniform assistance.
• Records family progress in HMIS and case files.
• Handles emergency and crisis situations with residents.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Utilizes a team approach and works with other program staff in the planning and implementation of services.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Works effectively with diverse staff and service populations.
• Accountable for providing exception customer service.
• Other duties as assigned.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED