Family Coach - Permanent Supportive Housing

Metropolitan Family Services • Chicago, IL

17h • Hybrid

About The Position

Metropolitan Family Services (MFS) is seeking a full-time Family Coach for their Calumet Center. MFS is an organization that empowers families to learn, earn, heal, and thrive, with a strong emphasis on community. The Family Coach will work collaboratively with families to help them set and achieve goals, identify and utilize strengths, and foster economic independence, academic achievement, and overall stability. This role involves completing intakes, monitoring progress, providing support services, handling crisis situations, and working within program requirements. The position requires a commitment to professional development and working effectively with diverse populations.

Requirements

• High School Diploma or equivalent, required.
• 2+ years' experience in case management, which includes the coordination of services and housing needs, required.
• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with community-based caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Must be highly organized and knowledge of Excel to track data.
• Satisfactorily pass all relevant screenings and criminal background checks.
• Driving for work required with a personally owned vehicle.
• Travel between sites required.

Nice To Haves

• Bachelor's degree in social work or related field from an accredited college or university, preferred.
• Bilingual preferred.

Responsibilities

• Works with the full family in a collaborative and supportive manner to help, motivate, and inspire individual and family goal setting while allowing the family to drive the work.
• Have a deep respect for a family’s expertise, which is fundamental to establishing trust.
• Help the family to identify strengths and then work with the families to utilize these strengths and build others.
• Use of trauma informed practices.
• Provides services according to values and principles for family centered coaching.
• Completes the intakes and monitors family goals and activities.
• Completes senior assessments and monitors goals, activities, and referrals.
• Provides follow up to ensure family goals are progressing or achieved.
• While using a family-centered approach, services should focus on addressing the following areas: Foster Economic Independence; Increase Earning Power; Support Academic Achievement; Enhance Stability and Quality of Life.
• Coordinates events and activities within the region to meet client needs and engage individuals, seniors, households in services.
• Addresses housing related issues including lease compliance referrals from Property Management.
• Assists families with meeting site-based requirements and CHA work requirements.
• Provides support services including transportation, childcare assistance, clothing and uniform assistance.
• Records family progress in HMIS and case files.
• Handles emergency and crisis situations with residents.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Utilizes a team approach and works with other program staff in the planning and implementation of services.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Works effectively with diverse staff and service populations.
• Accountable for providing exception customer service.
• Other duties as assigned.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• HSA accounts with employer contributions ($2,000 individual, $4,000 family, pro-rated)
• FREE General Medicine and Behavioral Health Teladoc services
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED