Family Care Coordinator - Knoxville

DCI Donor Services, Inc • Knoxville, TN

1h • Onsite

About The Position

Tennessee Donor Services is seeking a Family Care Coordinator to support and educate the next of kin of potential organ and tissue donors about donation options and the authorization process. The coordinator assesses family dynamics and understanding of the patient’s prognosis, works with families through difficult conversations, and serves as an advocate for donor families and a resource to hospital and clinical teams.

The primary work environment is hospitals in the Knoxville area and throughout Tennessee. The role involves responding to hospital referrals, collaborating with physicians and healthcare staff, and providing accurate and timely information to families about the patient’s clinical course. The coordinator works 15 days per month and is on call for periods of up to 24 hours. Responsibilities may vary with donor activity, and other duties may be assigned.

Requirements

• Bachelor’s degree.
• 2–4 years of healthcare experience involving families, counseling, bereavement, and/or crisis intervention.
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Exceptional teamwork, communication, and conflict-management skills.
• Valid driver’s license and ability to meet MVR underwriting requirements.
• Ability to obtain hospital badge and EMR access from all DCI Donor Services hospital partners.
• First dose of the COVID-19 vaccine by the potential start date, or proof of vaccination.

Responsibilities

• Assess family dynamics and, when appropriate, the family’s understanding of the patient’s prognosis to determine when to initiate donation discussions.
• Initiate donation discussions and the authorization process with potential organ and tissue donor families before, during, and after death declaration; provide information needed for informed legal authorization.
• Respond independently or with assigned staff to appropriate hospital referrals on site within the timeframes specified by policy and procedure.
• Communicate with attending physicians and healthcare team members to build rapport and coordinate the donation discussion and authorization process.
• Obtain authorization for donation in accordance with UAGA and verify required medical and legal documentation.
• Visually assess donors, interpret charts, document information, and communicate findings.
• Collaborate with hospital and medical staff to provide families with accurate, timely information about the patient’s clinical course; communicate with staff and physicians about the family’s understanding and advocate for the family as needed.
• Educate hospital staff about authorization, family care, and the donation process.
• Perform other duties as assigned; responsibilities may be affected by increased donor activity.

Benefits

• Up to 184 hours of PTO during the first year.
• Up to 72 hours of sick time during the first year.
• Choice of PPO or HDHP medical plan, plus dental and vision coverage.
• 403(b) plan with matching contribution.
• Company-provided term life, AD&D, and long-term disability insurance.
• Wellness program.
• Supplemental insurance benefits, including accident coverage and short-term disability.
• Discounts on home, auto, renter, and pet insurance.
• Cell phone discounts through Verizon.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level