Family Care Coordinator

DCI Donor Services • Albuquerque, NM

1d • Onsite

About The Position

Sierra Donor Services – New Mexico is seeking a Family Care Coordinator to support and educate potential organ and tissue donor families about donation options. The coordinator assesses family dynamics and understanding of the patient’s prognosis, and works with donor families, hospital personnel, physicians, and other team members throughout the donation process. The role serves as both an advocate for donation and a resource for the donor’s family, while collaborating with clinical and hospital staff to support a planned, informed authorization process.

The primary work environment is in hospitals in Albuquerque and throughout New Mexico. The position works 12–15 days per month and is on call for periods of up to 24 hours. Responsibilities may be affected by increased donor activity.

New Mexico Donor Services is the designated organ procurement organization for New Mexico and is part of DCI Donor Services. Its mission is to save lives through organ donation and to serve donor families and recipients.

Requirements

• Bachelor’s degree.
• 2–4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention.
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Exceptional teamwork, communication, and conflict management skills.
• Valid driver’s license and ability to pass MVR underwriting requirements.
• First dose of the COVID-19 vaccine by the potential start date, or proof of vaccination.

Responsibilities

• Determine family dynamics and assess the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiate donation discussions and the authorization process with potential organ and tissue donor families before, during, and after death declaration.
• Provide families with detailed information needed to give legal informed authorization for anatomical donation.
• Respond independently or with assigned staff to appropriate hospital referrals on site within the time outlined in policy and procedure.
• Communicate with attending physicians and other healthcare team members to establish rapport and a collaborative approach to donation discussions and authorization.
• Obtain authorization for donation per UAGA and verify appropriate medical and legal documentation.
• Visually assess donors, interpret charts, document information, and communicate findings.
• Collaborate with hospital and medical staff to provide potential donor families with accurate and timely information about the patient’s clinical course.
• Maintain communication with hospital staff and attending physicians regarding the family’s understanding of the prognosis, and act as a family advocate to the healthcare team as needed.
• Educate hospital staff about authorization, family care, and the donation process.
• Perform other duties as assigned.

Benefits

• Up to 184 hours of PTO during the first year.
• Up to 72 hours of sick time during the first year.
• Choice of two medical plans: PPO or HDHP.
• Dental coverage.
• Vision coverage.
• 403(b) plan with matching contribution.
• Company-provided term life insurance, AD&D, and long-term disability insurance.
• Wellness program.
• Supplemental insurance benefits, including accident coverage and short-term disability.
• Discounts on home, auto, renter, and pet insurance.
• Cell phone discounts through Verizon.
• Meal per diems when actively on cases.

What This Job Offers

• Job Type: Full-time