Client Care Coordinator - Family Shelter

Brooklyn Community Services•Brooklyn - Brownsville, NY

12d•Onsite

About The Position

The Client Care Coordinator (CCC) provides comprehensive, trauma-informed case management and service coordination for families experiencing homelessness. The role supports families in identifying needs, developing individualized independent living plans, accessing community resources, and transitioning to permanent housing. The coordinator adheres to New York City Department of Homeless Services (DHS) regulations and facility guidelines. The position is based on-site in a residential family shelter in Brooklyn, with travel between sites and throughout the five boroughs as needed for client advocacy or home visits. The schedule is full-time, Monday through Friday, with flexibility required for occasional evenings, weekends, and on-call coverage. The role reports to the Program Director.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, or a closely related field.
At least 1–2 years of case management experience; experience in an NYC shelter system, transitional housing, or working with vulnerable families is preferred in the posting’s description.
Deep understanding of trauma-informed care and harm-reduction models.
Excellent written and verbal communication skills for case notes and advocacy.
Strong crisis-de-escalation and problem-solving abilities.
Ability to manage a fast-paced environment and prioritize tasks effectively.
Comfort working on-site in a residential family shelter, walking up and down stairs, and occasionally traveling by public transportation throughout the five boroughs.

Nice To Haves

Master’s degree or MSW.
Strong familiarity with the NYC DHS CARES database.
Bilingual in English and Spanish, or another widely spoken language in NYC.

Responsibilities

Conduct intake assessments and psychosocial evaluations to identify families’ immediate needs, medical histories, employment status, and childcare requirements.
Develop, monitor, and update measurable, time-bound Independent Living Plans (ILPs) every two weeks, focused on housing readiness.
Manage a caseload of families and hold weekly face-to-face case management meetings to review progress and address barriers to permanent housing.
Provide crisis intervention and mediation for families experiencing acute stress or conflict in the shelter.
Help clients navigate the NYC affordable housing market and apply for rental assistance vouchers, including CityFHEPS, FHEPS, and Section 8.
Coordinate and accompany clients to housing viewings, lease signings, and public assistance appointments as needed.
Collaborate with Housing Specialists to match families with suitable permanent housing.
Advocate with landlords, brokers, and HRA personnel to expedite the moving-out process.
Maintain accurate electronic and physical case files in compliance with DHS and organizational standards.
Use the CARES database daily to log case notes, upload documents, update ILPs, and track client milestones.
Prepare families for mandatory DHS audits and ensure required compliance forms are signed and filed.
Refer clients to mental health counseling, substance abuse treatment, medical care, legal aid, and employment training providers.
Facilitate or co-lead on-site resident workshops on budgeting, parenting, tenant rights, and life skills.
Coordinate with the NYC Department of Education to enroll school-aged children and arrange access to transportation or busing.