Program Coordinator, Shelter Plus Care

United Planning Organization • Washington, DC

5d • $73,000 - $77,000

About The Position

The Program Coordinator coordinates all aspects of UPO’s Shelter Plus Care (SPC) program and manages its day-to-day activities. The role includes case management and advocacy for clients, with individualized service plans intended to support wellness, education, employment, housing stability, and self-sufficiency. The coordinator conducts monthly home visits and housing inspections, completes client assessments and satisfaction surveys, maintains client records, and reports program outcomes to internal and external stakeholders and funders.

The position requires regular field work and transportation to home visits. The coordinator attends mandatory meetings and training required by The Community Partnership (TCP), participates in instructional and curriculum articulation activities across programs and divisions, and becomes familiar with UPO’s vision, mission, strategic plan, goals, and strategies. Other duties may be assigned. Employment is full-time and regular, with a 37.5-hour workweek. The position is non-exempt and in the CWA Union collective bargaining unit.

Requirements

• Master’s degree in Social Work, human services, or a related field.
• At least 3 years of experience in case management with homeless families and/or intervention.
• A track record of successful family intervention and experience with a range of case management strategies.
• Ability to perform regular field work and provide transportation to home visits.
• Ability to work sensitively and effectively with people from diverse educational, socioeconomic, and cultural backgrounds.
• Ability to effectively use Microsoft Office programs and electronic timekeeping programs.
• Effective organizational skills and professional written and verbal communication skills.
• Ability to conduct client interviews, assess needs, develop service plans, maintain accurate records, enter data into case-management systems, and prepare outcome reports.
• Ability to use sound judgment to address client concerns, resolve issues, and coordinate resources.
• Knowledge of housing inspection protocols, income verification, and applicable program and funder requirements, including TCP and UPO policies and procedures.
• Successful completion of a criminal background check and/or FBI fingerprinting and pre-employment drug screening, as applicable.

Nice To Haves

• Professional licensure as an LMSW.
• Master’s degree in social services with 3–5 years of case management experience with homeless populations.
• Successful track record with crisis intervention involving families transitioning from homelessness.
• Excellent working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Coordinate all aspects of the Shelter Plus Care program and manage day-to-day program activities.
• Conduct initial assessments and prepare service plans for new clients.
• Provide ongoing counseling and referrals to help clients achieve self-sufficiency goals related to education, employment, wellness, and housing.
• Make monthly home visits to each client and provide case management and housing inspections.
• During home visits, verify household income and family composition, collect rent receipts, check utility status and housing conditions, verify working smoke detectors, interview clients, and identify concerns.
• Prepare individualized case plans and update them every six months.
• Conduct client satisfaction surveys every six months.
• Prepare monthly reports on home visits and submit regular outcome reports, including customer counts and demographics, to internal and external stakeholders and funders as requested.
• Enter outcome data in UPO CASA and document or update client demographics, contacts, and referrals in CASA.
• Attend mandatory meetings and training courses required by TCP.
• Participate in instructional and curriculum articulation activities with other programs and divisions.
• Become familiar with UPO’s vision, mission, strategic plan goals, and strategies.
• Perform other duties as assigned.

Benefits

• Health insurance through Kaiser, with a 70/30 split.
• Dental insurance through MetLife, paid for all employees.
• Vision insurance through VSP, paid for all employees.
• 401(k) Safe Harbor match: 5.5% provided as a benefit, with a 1% match of staff contributions.
• Sick leave: 4.5 hours every pay period.
• Vacation leave: 4.5 hours every pay period.
• Two personal days.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level