Program Care Coordinator

WestCoast Children's Clinic•Oakland, CA

5d•Hybrid

About The Position

WestCoast Children’s Clinic is a nonprofit community psychology clinic in Oakland, California, providing mental health services to Bay Area children, youth, and families. The clinic describes its work as client-centered, trauma-informed, collaborative, and committed to justice and equity. The Outpatient Program Care Coordinator connects clients who have completed initial referral screening with an Outpatient Program care team. Using a trauma-informed and strengths-based approach, the coordinator helps ensure clients and families have the space, resources, access, and advocacy to exercise voice and choice in pursuing appropriate care. The role facilitates initial scheduling and connections to treatment teams, monitors follow-up, and provides immediate case management to waitlisted clients until they are assigned to a team. It also engages internal and external providers to support team-based care across service phases. The position is regular full-time (1.0 FTE), non-exempt hourly, based in Oakland, California, with a hybrid arrangement that includes in-person client services and remote documentation. The regular schedule is Monday through Friday. Compensation is $34.62 per hour, with an additional 10% Spanish-language differential for qualified candidates.

Requirements

Bachelor’s degree with relevant experience; candidates with an Associate of Arts degree and long-term relevant experience may be considered.
Experience facilitating events, team meetings, and/or trainings.
Ability to assess needs and strengths and provide crisis intervention and de-escalation.
Passion for working with young adults who have experienced complex trauma.
Strong organizational, written, and communication skills.
Demonstrated experience working with transitional age youth (TAY) and families who may be involved in the child welfare system.
Ability to work with clients who have complex traumatic histories and other attachment difficulties.
Knowledge of issues of race, class, and ethnicity, and cultural humility.
Ability to stay organized and complete timely documentation.
Ability to work independently and collaboratively as part of a multidisciplinary team.
Values teamwork, compassion, inclusivity, self-reflection, ongoing personal growth, self-care, and social justice.

Responsibilities

Track and manage youth referrals using electronic health records, spreadsheets, and Google Workspace.
Provide short-term case management and care coordination for waitlisted youth, complete risk assessments, and provide immediate crisis resources.
Obtain clinical documentation, including releases of information and past assessments, to inform care planning.
Organize and facilitate program orientations for new referrals.
Conduct proactive outreach to re-engage disengaged clients and connect them to care.
Serve as a backup facilitator for Child & Family Team (CFT) meetings.
Review CFT care plans for compliance with state regulations.
Complete compliant Medi-Cal documentation within 48 hours of service.
Monitor client feedback to support continuous program improvement.
Cultivate and strengthen strategic community partnerships.
Plan and execute monthly community gatherings for participants and staff.
Uphold the agency mission, ethical standards, and mandated reporting obligations.
Participate consistently in supervision, team meetings, and professional development.

Benefits

Employer-paid medical benefits for employees.
Dental and vision coverage fully paid by the employer for employees; dependent medical, dental, and vision coverage is 50% employer-paid.
Medical and dependent care flexible spending accounts and commuter plans.
Employer-paid life insurance and long-term disability insurance.
Voluntary accident, term life, and hospital indemnity insurance.
403(b) and Roth retirement plan options, with an employer contribution targeted at 7.5% after the first year of employment.
Quarterly incentive compensation of 5–10% and annual incentive compensation of 10%.
Three weeks of PTO during the first year, increasing to four or more weeks with additional years of service.
12 paid holidays and one paid floating holiday per year.
Four paid self-care days per year.
Wellness stipend of $100 per month.
Professional development stipend and CEUs for trainings.
Employee Assistance Program (EAP).
Extensive clinical trainings and seminars led by field experts.
Staff affinity groups, including Staff of Color, LGBTQ+, Equity and Inclusion, and Health and Wellness.