Program Care Coordinator

WestCoast Children's Clinic•Oakland, CA

4d•Hybrid

About The Position

WestCoast Children’s Clinic is a non-profit community psychology clinic in Oakland, California, providing mental health services to children, youth, and families in the Bay Area. The Program Care Coordinator connects clients who have completed initial referral screening with an Outpatient Program care team. Using a trauma-informed and strengths-based approach, the coordinator helps ensure clients and families have the resources, access, advocacy, and support to pursue appropriate care. The position facilitates initial scheduling, connects clients with treatment teams, monitors follow-up, and provides immediate case management to clients on the waitlist until they are assigned to a team. The coordinator works with internal and external providers to promote team-based care throughout service delivery. The role is regular full-time, non-exempt, and hybrid in Oakland, with in-person client services and remote documentation. The regular schedule is Monday through Friday. Compensation is $34.62 per hour, with an additional 10% Spanish-language differential for qualified candidates.

Requirements

Bachelor’s degree with relevant experience; candidates with an Associate of Arts degree and long-term relevant experience may be considered.
Experience facilitating events, team meetings, and/or trainings.
Ability to assess needs and strengths and provide crisis intervention and de-escalation.
Passion for working with young adults who have experienced complex trauma.
Strong organizational, written, and communication skills.
Demonstrated experience working with transitional age youth (TAY) and families who may be involved in the child welfare system.
Ability to work with clients who have complex traumatic histories and attachment difficulties.
Knowledge of issues related to race, class, and ethnicity, and cultural humility.
Ability to stay organized and complete documentation on time.
Ability to work independently and collaboratively as part of a multidisciplinary team.
Commitment to teamwork, compassion, inclusivity, self-reflection, ongoing personal growth, self-care, and social justice.

Nice To Haves

Long-term relevant experience paired with an Associate of Arts degree may qualify in place of the stated bachelor’s degree requirement.
Spanish language skills qualify candidates for an additional 10% differential.

Responsibilities

Track and manage youth referrals using electronic health records, spreadsheets, and Google Workspace.
Provide short-term case management and care coordination for waitlisted youth; complete risk assessments and provide immediate crisis resources.
Obtain clinical documentation, including releases of information and past assessments, to inform care planning.
Organize and facilitate program orientations for new referrals.
Conduct proactive outreach to re-engage disengaged clients and connect them to care.
Serve as a backup facilitator for Child & Family Team (CFT) meetings.
Review CFT Care Plans for compliance with state regulations.
Complete compliant Medi-Cal documentation within 48 hours of service.
Monitor client feedback to support continuous program improvement.
Cultivate and strengthen strategic community partnerships.
Plan and execute monthly community gatherings for participants and staff.
Uphold the agency’s mission, ethical standards, and mandated reporting obligations.
Participate consistently in supervision, team meetings, and professional development.

Benefits

Employer-paid medical benefits for employees.
Dental and vision insurance fully paid for employees.
Dependent medical, dental, and vision coverage with 50% employer contribution.
Medical and dependent care flexible spending accounts.
Commuter plans.
Employer-paid life insurance.
Long-term disability insurance.
Voluntary accident, term life, and hospital indemnity insurance.
403(b) and Roth retirement plan options, with an employer contribution targeted at 7.5% after the first year of employment.
Quarterly incentive compensation of 5–10% and annual incentive compensation of 10%.
Three weeks of PTO during the first year, increasing to four or more weeks with additional years of service.
12 paid holidays and one paid floating holiday per year.
Four paid self-care days per year.
Wellness stipend of $100 per month.
Professional development stipend and continuing education units for trainings.
Employee Assistance Program (EAP).
Staff affinity groups, including Staff of Color, LGBTQ+, Equity and Inclusion, and Health and Wellness.
Extensive clinical trainings and seminars led by field experts.