Direct Care-Family Shelter

Catholic Charities of Boston•Boston, MA

7d•$18 - $22

About The Position

Direct Care employees oversee the 24-hour operation of the CCAB Family Shelter and help maintain a safe, secure, and comfortable living environment for families. They respond to phone calls, greet visitors, and address emergency and general situations promptly and appropriately while maintaining professional boundaries and confidentiality. The role includes communicating at shift changes and remaining on duty until the next employee arrives to take over responsibilities. Direct Care employees support residents and visitors, maintain documentation, follow program policies, and help ensure the facility is clean and safe. They perform building checks, oversee appropriate use and cleaning of shared spaces, reinforce appropriate parenting methods, report misconduct, and participate in case reviews, meetings, trainings, and supervision as needed. Additional responsibilities may be assigned.

Requirements

High school degree or equivalent.
CPR certification for emergency situations and participation in recertification training to maintain current certification.
Understand and maintain professional boundaries and confidentiality.
Demonstrated ability to work with a varied and occasionally difficult client population.
Strong organizational and interpersonal skills, with attention to detail and the ability to complete daily program documents.
Good typing, writing, and communication skills.
Competent computer skills, including Microsoft Office Suite and Outlook.
Ability to communicate clearly and effectively with empathy and patience.
Ability to respond physically and promptly to routine and emergency situations while maintaining a calm demeanor.
Ability to push, pull, bend, and lift up to 25 pounds and evacuate residents during an emergency.
Ability to work additional hours and weekday or weekend shifts for program coverage.

Nice To Haves

Three to four years of prior experience in social services or a related field.

Responsibilities

Uphold the philosophy and mission of the CCAB Family Shelter and Catholic Charities, maintaining professional boundaries and confidentiality.
Interact respectfully with program visitors, employees, volunteers, service providers, and families in residence.
Complete documentation, incident reports, email reports, and daily logs in a timely, clear, and professional manner.
Ensure program policies and procedures are followed and report issues to the coworker on duty, Shelter Manager, and/or on-call administrator in accordance with program policy.
Recognize and respond to emergency and general situations quickly, appropriately, calmly, and effectively.
Communicate program and client activity at shift change and remain on shift until the next employee arrives to transfer responsibilities.
Help maintain a clean, safe, secure, and comfortable living and work environment; complete house chores and cleaning as needed or assigned.
Adhere to EOHLC-approved House Rules, policies, and procedures.
Conduct full building checks for safety, major cleaning issues, food storage violations, and facility issues; periodically check outside activities, calling police when necessary.
Provide oversight and assistance to residents to ensure cooking, food storage, dining, and common areas are cleaned and maintained safely and healthfully.
Reinforce appropriate parenting methods and intervene in and report misconduct in accordance with DCF, EOHLC, and Catholic Charities guidelines.
Participate in case reviews as needed.
Complete household chores when assigned to overnight work.
Meet in supervision with the Shelter Manager or assigned administrative employee.
Attend internal and external meetings and trainings as required.
Perform other responsibilities as assigned.