FFPRS Family Care Coordinator / Case Manager

KVC Health Systems•Ashland, KY

1d•$44,000 - $48,000•Onsite

About The Position

KVC Kentucky is hiring a Family Care Coordinator / Case Manager to provide in-home services to children and families, including families with complex and multiple needs. The role supports child safety, permanency, and well-being through family preservation and reunification services. The coordinator serves as the primary contact for families and the referring DCBS worker, assesses safety, develops and coordinates family action plans, connects families with providers and community resources, and monitors progress through discharge and aftercare. The position requires regular travel throughout the region for home visits and partner contacts, occasional out-of-region travel for trainings and meetings, and a flexible schedule that may include evenings and weekends. The role also participates in an on-call rotation and requires timely case documentation, ongoing training, and professional conduct consistent with KVC policies and applicable professional ethics.

Requirements

Bachelor’s degree in Social Work or another related field.
Ability to provide in-home services to children and families.
Experience working with complex and multi-need families.
Valid driver’s license.
Automobile insurance as required by the agency’s insurer.
Maintain a flexible schedule that may include evenings and weekends, and participate in an on-call rotation.
Complete required job training, certification, professional development, and continuing education.
Maintain confidentiality, follow applicable reporting laws and agency policies, and adhere to the relevant professional code of ethics.

Responsibilities

Complete a face-to-face family intake within 24 hours to assess child safety, family acceptance of services, and communication arrangements with the referring DCBS worker.
Develop, maintain, and update a Safety Plan, and provide a copy to the family.
Serve as the point of contact for the family and DCBS throughout the intervention.
Assist with family assessment data gathering and related tasks as needed.
Provide DCBS with documentation within contractual timeframes.
Collaborate with the family and team to develop Family Agreements and Action Plans addressing identified needs.
Coordinate Action Plan implementation by contacting providers, connecting them with the family, maintaining communication, and coordinating care throughout services.
Schedule and conduct team meetings involving the family, team members, community partners, and natural supports to review progress.
Provide direct services using agency models to reduce risks, improve child well-being, and preserve child placement with the family as identified in the Action Plan.
Maintain face-to-face family contact according to program guidelines for frequency, intensity, and duration.
Administer the Columbia Suicide Severity Rating Scale (C-SSRS) according to agency policy and take appropriate steps to mitigate identified risks.
Connect families with community partners and resources for financial, environmental, and personal health needs; use flex funds as needed and help develop natural support systems.
Communicate with the DCBS worker about family participation, safety risks, identified needs, and treatment progress.
Facilitate case closure meetings, assess readiness for discharge, develop an Aftercare Plan, and assist with referrals for ongoing services.
Participate in weekly case consultations to review engagement and progress toward service goals.
Complete and document 3-, 6-, and 12-month aftercare contacts within agency and contractual timeframes.
Travel throughout the region for home visits and partner contacts, and occasionally travel out of region for trainings and other meetings.
Maintain a flexible schedule based on client needs and availability, including possible evenings and weekends.
Participate in an on-call rotation to support 24/7 supervisor backup availability to specialists.
Develop an Individual Learning Plan with a supervisor and attend required professional development and agency training.
Attend Solution Based Casework training within six months of hire or when offered, complete its certification process, and complete North Carolina Family Assessment Scale training within two months of hire.
Attend fidelity-measure training and other agency meetings and educational functions as directed.
Obtain 40 CEUs annually, including 20 by June 30; complete assigned Relias Learning courses and any CEUs required to maintain a professional license, as applicable.
Maintain and submit records in ChartOnline for quality assurance, service documentation, and billing; complete program documentation, Service Tickets, uploads, and other records within deadlines.
Use collaborative documentation during sessions with clients and/or guardians when completing service tickets, ChartOnline records, and other forms.
Provide case progress reports to DCBS personnel as required or requested, submit receipts weekly under submission policy, and enter case information into the In-Home Services Database as needed.
Assist with special duties or responsibilities assigned by the agency director or other management.
Meet performance evaluation and competency checklist expectations; dress professionally; maintain confidentiality and client rights; follow reporting laws, risk management policies, and emergency and safety procedures.
Maintain a current driver's license and automobile insurance as required by the agency's insurer.
Maintain professional conduct and follow the code of ethics of the applicable profession.