FFPRS Family Care Coordinator / Case Manager

KVC Health Systems•Richmond, KY

1d•$44,000 - $48,000

About The Position

The Family Care Coordinator provides in-home services to children and families, including families with complex and multiple needs. The role focuses on child safety, permanency, and well-being by coordinating services and resources, supporting family strengths, and working with families, DCBS personnel, providers, community partners, and natural supports. The position requires a bachelor’s degree in Social Work or another related field. The coordinator serves as the family’s and DCBS’s point of contact throughout the intervention. Duties include assessing safety, developing and maintaining safety plans, collaborating on family agreements and action plans, coordinating care, providing direct services, monitoring progress, and supporting discharge and aftercare planning. The role also includes timely documentation, professional development and required training, participation in an on-call rotation, and regular travel for home visits and partner contacts. Schedules are flexible according to client needs and may include evenings and weekends.

Requirements

Bachelor’s degree in Social Work or another related field.
Ability to provide in-home services to children and families.
Experience working with complex and multi-need families.
Valid driver’s license.
Automobile insurance as required by the agency’s insurer.
Ability to maintain a flexible schedule based on client needs, including evenings and weekends when needed.
Ability to travel regularly throughout the region and occasionally outside the region.
Ability to participate in an on-call rotation.
Ability to meet the training, certification, continuing-education, documentation, confidentiality, and professional-conduct expectations of the role.

Responsibilities

Complete a face-to-face family intake within 24 hours to assess child safety, determine acceptance of services, and arrange ongoing communication with the referring DCBS worker.
Develop and maintain a Safety Plan, provide a copy to the family, and update it as needed.
Serve as the point of contact for the family and DCBS throughout the intervention.
Assist with family-assessment data gathering and related tasks as needed.
Ensure DCBS receives documentation within contractual timeframes.
Collaborate with the team and family to develop Family Agreements and Action Plans addressing identified needs.
Implement Action Plans by contacting providers, connecting providers with the family, maintaining communication, and coordinating care throughout services.
Schedule and conduct team meetings with the family, team members, community partners, and natural supports to review progress toward goals.
Use agency models to provide direct services intended to reduce risks, improve child well-being, and preserve child placement with the family.
Maintain face-to-face contact with families according to program guidelines for frequency, intensity, and duration.
Administer the Columbia Suicide Severity Rating Scale to family members according to agency policy and take appropriate steps to mitigate identified risks.
Connect families with community partners and resources for financial, environmental, and personal health needs; use flex funds as needed and help families develop natural support systems.
Keep DCBS workers informed about family participation, safety risks, identified needs, and treatment progress.
Facilitate case-closure meetings, assess readiness for discharge, develop aftercare plans with families and partners, and make referrals for ongoing services as needed.
Participate in weekly case consultations to review family engagement and progress toward service goals.
Complete and document 3-, 6-, and 12-month aftercare contacts within agency and contractual timeframes.
Travel regularly throughout the region for home visits and partner contacts, and occasionally travel outside the region for training and meetings.
Maintain a flexible schedule based on client needs and availability; work may include evenings and weekends.
Participate in an on-call rotation supporting 24/7 supervisor backup availability to specialists.
Create an Individual Learning Plan with a supervisor and attend required trainings, meetings, seminars, and educational activities.
Complete Solution Based Casework training and certification, North Carolina Family Assessment Scale training, fidelity-measure trainings, assigned Relias courses, and applicable professional-license continuing education.
Obtain 40 CEUs annually, including 20 by June 30.
Maintain records in ChartOnline and complete program-specific documentation, service tickets, uploads, progress reports, receipts, and database entries within applicable requirements and deadlines.
Assist with special duties or responsibilities assigned by agency leadership.
Meet performance and competency expectations, dress professionally, maintain confidentiality and client rights, follow reporting and risk-management laws and policies, and follow emergency and safety procedures.
Maintain a current driver’s license and automobile insurance as required by the agency’s insurer.
Maintain professional conduct and follow the ethical code of the relevant profession.