Family Case Manager

Lutheran Services Florida • Clermont, FL

5d

About The Position

The Family Case Manager provides full wraparound case management services to LSF clients and families, builds relationships with them, and represents the agency’s core values. The role manages cases toward reunification or another permanency goal, coordinating services and supports for children and families while following Florida statutes, administrative rules, agency policies, and Dependency Court orders.

The manager conducts home visits, assessments, safety planning, case planning, family and sibling visits, diligent searches, home studies, and emergency arrangements. They coordinate with families, caregivers, service providers, legal staff, investigators, and other agency personnel; prepare for court and case staffing; and maintain timely, accurate documentation and case files. The position also includes transporting children, completing Independent Living functions, attending required training and meetings, and serving as an on-call Case Manager as scheduled.

The position reports directly to the Case Management Supervisor. Candidates must have a bachelor’s degree in a Human Services field and at least one year of relevant experience, and must be certified or become certified within one year. A Social Work degree is preferred. The role requires a valid Florida driver’s license, insurance, and use of a personal vehicle to transport clients. Work may involve local and out-of-area travel, irregular hours, on-call availability, prolonged sitting, computer use, and some light lifting.

Requirements

• Bachelor’s degree in a Human Services field.
• At least one year of relevant experience.
• Must be certified or become certified within one year.
• Valid Florida driver’s license and insurance, and ability to transport clients in a personal vehicle.
• Ability to travel locally and out of the area for professional duties, training, and conferences.
• Ability to operate a computer, sit for extended periods, and prepare coherent written correspondence and progress notes.
• Ability to adapt to irregular hours, perform some light lifting, and work on call 24/7 as needed.
• Certified First Aid/CPR and crisis intervention.
• Excellent written and verbal communication skills.
• Familiarity with and ability to use Microsoft Word and Excel.
• Ability to drive locally and throughout Florida in connection with job duties.
• Ability to coordinate services and supports for children, including therapy, mental health, medical and dental care, developmental services, educational support, permanency, and safety.
• Ability to make trauma-sensitive transitions when a caretaker cannot provide the needed level of care.
• Sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Ability to organize, prioritize, and complete assignments by established deadlines.

Nice To Haves

• Degree in Social Work preferred.

Responsibilities

• Accept assigned cases and meet children at their primary residence within two working days of ITR staffing; meet identified parents in sufficient time to complete a Family Assessment within 15 working days.
• Develop case plans in collaboration with parents, the Guardian Ad Litem, foster parents, and other relevant parties, with the goal of reunification or another permanency outcome.
• Visit children in their primary residences at the required frequency, at least once every 25 days, including at least one unannounced visit each quarter.
• Document case activities in the Florida Safe Families Network (FSFN) within 48 hours and maintain the physical case file in the standardized chronological format.
• Submit service requests to the lead agency Utilization Management Department and provide timely referrals to services.
• Maintain knowledge of community resources, eligibility requirements, contacts, emergency procedures, and resource waiting lists.
• Maintain contact with service providers and document service progress in FSFN.
• Complete and submit court documentation within required timeframes; prepare for, attend, and participate in court activities as necessary.
• Arrange for and participate in case staffing, and complete required staffing and application packets.
• Conduct initial and ongoing child safety assessments and prepare safety plans as needed.
• Arrange emergency placements, medical treatment, and services for children at risk.
• Conduct and document diligent searches for parents and family members when needed.
• Conduct home studies for prospective placements as required.
• Provide prospective caregivers with relevant medical, psychological, behavioral, and educational information about children.
• Plan and facilitate parental and sibling visits as appropriate, and transport children as needed.
• Complete required Independent Living functions.
• Attend appointments, staff meetings, trainings, seminars, and workshops as required, and serve as the agency on-call Case Manager as scheduled.
• Work cooperatively with Program Directors, Case Managers, placement staff, Protective Investigators, Child Welfare Legal staff, and agency support staff.
• Manage time and assignments to meet home-visit, documentation, court-preparation, and court-attendance requirements and established deadlines.
• Follow Florida statutes, administrative rules, agency policies, and Dependency Court orders when managing cases.
• Treat clients, the public, and staff with courtesy, respect, and dignity; communicate effectively and keep the supervisor informed.
• Adhere to workplace safety procedures and confidentiality rules.
• Attend and successfully complete required training, including PDC Assessment and examination, pre-service training, MAPP training, and in-service training.
• Successfully complete the Field-Based Performance Assessment, an essential standard for continued employment in the Case Manager class.

Benefits

• Medical, dental, and vision coverage.
• 24/7 online access to doctors through telehealth.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays and one floating holiday.
• Generous paid time off policy, starting at 16 working days per year.
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time