Family Advisor

The Grand at Southern Hills•Las Vegas, NV

2d•Onsite

About The Position

Stellar Senior Living is seeking a Family Advisor for a large senior living community in Las Vegas, Nevada. The role is responsible for planning and coordinating facility admissions, including handling inquiries and documenting information about prospective residents. The position also screens referrals, coordinates communications from physicians, documents admission and discharge activity, and supports marketing efforts in the community. Stellar Senior Living is a Western U.S. provider of assisted living and memory care. The company describes itself as focused on providing a high-quality experience for residents, families, and employees, and notes opportunities for growth and advancement.

Requirements

Demonstrated current knowledge of state and regulatory requirements related to admissions, discharges, and transfers.
Current knowledge and understanding of payment systems, including HMO, PPO, indemnity, workers’ compensation, and insurance such as Medicare and Medicaid.
At least one year of experience in the health care field, preferably long-term care.
Excellent interpersonal skills.
Effective written and oral communication skills for communicating with health care professionals, prospective residents, family members, and the community.

Responsibilities

Seek or receive inquiries and document information for prospective residents.
Screen and evaluate referrals to determine whether prospective residents meet criteria for transfer and admission.
Coordinate all communication received from physicians.
Document all admission and discharge activity.
Be responsible for marketing efforts in the community.