Facility Services Support Coordinator

Avera•Sioux Falls, SD

1d•Onsite

About The Position

The Facility Services Support Coordinator receives, prioritizes, and dispatches maintenance work assignments while monitoring progress to support timely resolution. The role provides customer service to hospital and clinic staff, documents and triages maintenance requests, assigns work orders to appropriate technicians or service teams, and follows up on completion and customer satisfaction. It also involves learning and operating multiple systems that support hospital operations, observing system dashboards and alerts, assisting with reporting, supporting procedures and process improvements, providing refresher training, and maintaining access rights when appropriate technology solutions are available. This is an overnight position at Avera McKennan Hospital, scheduled for a 10-hour shift from 9:00 p.m. to 7:30 a.m. Sunday through Wednesday. Hours may be subject to change. The listed pay range is $19.50 to $25.50, with the actual rate dependent on experience.

Requirements

Ability to work the specified hours.
Ability to perform the essential job functions satisfactorily, including adequate visual acuity for position duties and the ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
Good communication and computer skills.
Ability to learn and navigate multiple technical systems.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Answer and triage incoming phone calls, emails, and other communications about maintenance issues from hospital and clinic staff.
Explain reporting processes and escalation procedures to staff.
Document requests accurately and completely in the software system.
Evaluate reported issues to determine priority and the appropriate response level.
Assign maintenance work orders to appropriate technicians or service teams.
Monitor work order status and follow up to support timely completion and customer satisfaction.
Learn and operate systems used in hospital operations, including CMMS, building control systems, and pneumatic tube systems.
Observe system dashboards and alerts and report anomalies or failures to technical staff.
Assist in generating reports on performance metrics, system utilization, and compliance.
Support standard operating procedures and recommend improvements to efficiency and reliability.
Provide refresher training to Facility users.
Create and maintain access rights for Facility Services staff when appropriate technology solutions are available.
Apply Avera’s mission, vision, core values, and social principles in daily work; promote compassion, hospitality, and stewardship.
Maintain confidentiality, work effectively with team members, and comply with applicable safety principles, laws, regulations, and standards.