Facility Services Coordinator

BGIS • Dallas, TX

2d

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Dallas, Texas. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, workplace consulting, real estate services, and capital planning. The role supports site and client services by serving as a first point of contact for visitors and incoming phone queries, coordinating requests and room bookings, and assisting the site management team. It also includes facilities administration, work order and mail handling, meeting room support, basic printer and plotter support, and scheduled checks of safety equipment. The role is expected to help ensure that health, safety, and environmental policies and procedures are met and maintained by stakeholders.

Requirements

• Strong demonstrated experience working in a customer service center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
• Demonstrated attention to detail and grammar.
• Proficiency in relevant computer software, including Word, Excel, and Outlook or related programs, and internet access.
• Good keyboard skills, speed, and accuracy.
• Ability to respond quickly to change and adopt a flexible, innovative approach to problems and opportunities.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for incoming phone queries, manage requests and room bookings as part of the virtual service center model, and lodge work requests in the internal system.
• Assist the internal site management team by serving as a conduit for client requests and handling other requests as required.
• Assist with visitor and contractor escorts, including instructing and supervising as required.
• Manage collection and distribution of internal and external mail and courier deliveries.
• Manage delivery of consumables throughout refresh areas.
• Support provision of building access cards to staff and contractors.
• Support meeting room requirements, including room reconfigurations and catering provisions.
• Perform administration duties as required.
• Handle invoicing, receipting, and reconciliation.
• Perform data entry and records management.
• Manage work orders, including submitting and monitoring work orders with the landlord.
• Maintain distribution lists.
• Process FedEx packages.
• Provide first-tier support for printer and plotter issues.
• Perform scheduled preventive maintenance checks of First Aid Kits, AEDs, and fire extinguishers.
• Help ensure HSE policies and procedures are met and maintained by all stakeholders.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Prescription coverage
• Health savings account
• Flexible spending accounts for healthcare and dependent care
• 401(k) with Company match
• Paid time off
• Paid company holidays
• Short-term and long-term disability coverage
• Life insurance
• Employee assistance program
• Tuition reimbursement
• Paid parental leave
• Gym membership discount
• Team member referral bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed