Facility Services Coordinator

BGIS • Germantown, MD

22h

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Germantown, Maryland. BGIS provides integrated real estate management services, including facilities management, project management, energy and sustainability services, strategic workplace consulting, real estate services, and capital planning. The company’s solutions are intended to optimize places for clients and help them focus on their core businesses.

The coordinator provides customer-facing and administrative support within a facility services environment. Responsibilities include serving as a point of contact for clients and visitors, handling calls and requests, supporting site management, managing mail and deliveries, assisting with access cards and meeting rooms, and maintaining records and work orders. The role also includes basic printer and plotter support and scheduled checks of safety equipment.

This is a non-exempt position with compensation of $23.50–$24.50 per hour. BGIS describes a company culture that supports personal and professional development, work/life balance, health and wellness, and community involvement. BGIS is an equal opportunity employer and states its commitment to diversity and equal employment opportunity.

Requirements

• Strong demonstrated experience working in a customer service center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
• Demonstrated attention to detail and grammar.
• Proficiency with relevant computer software such as Word, Excel, and Outlook (or related programs), and internet access.
• Good keyboard skills, speed, and accuracy.
• Ability to respond quickly to change and adopt a flexible and innovative approach to problems and opportunities.

Responsibilities

• Meet and greet clients and visitors.
• Serve as the first point of contact for incoming phone queries and manage requests and room bookings through the virtual service center model, including lodging work requests in the internal system.
• Support the internal site management team by acting as a conduit for client requests and handling other requests as required.
• Assist with visitor and contractor escorts, including instructing and supervising as required.
• Manage the collection and distribution of internal and external mail and courier deliveries.
• Manage delivery of consumables throughout refresh areas.
• Support the provision of building access cards to staff and contractors.
• Support meeting room requirements, including room reconfigurations and catering provisions.
• Perform administration duties as required.
• Handle invoicing, receipting, and reconciliation.
• Perform data entry and records management.
• Manage work orders.
• Maintain distribution lists.
• Submit and monitor work orders with the landlord.
• Process FedEx packages.
• Provide first-tier support for printer and plotter issues.
• Perform scheduled preventive maintenance checks of First Aid Kits, AEDs, and fire extinguishers.
• Ensure HSE policies and procedures are met and maintained by all stakeholders.

Benefits

• Company culture includes employee initiatives that promote personal and professional development, work/life balance, health and wellness, and community involvement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed