Facility Services Coordinator

BGIS•Glen Allen, VA

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Glen Allen, Virginia. BGIS provides integrated real estate management services, including facilities management, project management, energy and sustainability services, strategic workplace consulting, real estate services, and capital planning. Its solutions are designed to help clients optimize their workplaces and focus on their core businesses. The coordinator provides customer-facing and administrative support for facility operations. Responsibilities include serving as a first point of contact for clients and visitors, managing requests and room bookings, assisting the site management team, coordinating visitor and contractor support, handling mail and deliveries, supporting meeting-room and building-access needs, and maintaining records and work orders. The role also includes invoicing, receipting, reconciliation, data entry, and distribution-list maintenance. BGIS describes a company culture that supports personal and professional development, work/life balance, health and wellness, and community involvement. The company is an equal opportunity employer and states its commitment to diversity and inclusion.

Requirements

Strong demonstrated experience working in a customer service center environment.
Demonstrated understanding of customer service principles.
Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
Attention to detail and grammar.
Proficiency with relevant computer software, including Word, Excel, and Outlook or related programs, and internet access.
Good keyboard skills, speed, and accuracy.
Ability to respond quickly to change and adopt a flexible, innovative approach to problems and opportunities.

Responsibilities

Meet and greet clients and visitors.
Act as the first point of contact for incoming phone queries; manage requests and room bookings within the virtual service center model, including lodging work requests in the internal system.
Assist the internal site management team by acting as a conduit for client requests and handling other requests as needed.
Assist with visitor and contractor escorts, instruction, and supervision as required.
Manage collection and distribution of internal and external mail and courier deliveries.
Manage delivery of consumables throughout refresh areas.
Support provision of building access cards to staff and contractors.
Support meeting-room requirements, including room reconfigurations and catering provisions.
Perform administrative duties as required.
Handle invoicing, receipting, and reconciliation.
Perform data entry and records management.
Manage work orders.
Maintain distribution lists.
Ensure HSE policies and procedures are met and maintained by all stakeholders.