Facility Services Coordinator

BGIS • Dallas, TX

1d

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Dallas, Texas. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, strategic workplace consulting, real estate services, and capital planning. The coordinator supports clients and the internal site management team through customer service, facilities administration, work order management, and building support. The role also includes helping maintain compliance with health, safety, and environmental policies and procedures.

Requirements

• Strong demonstrated experience working in a customer service center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying organizational levels.
• Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
• Attention to detail and grammar.
• Proficiency with relevant computer software such as Word, Excel, and Outlook (or related programs), and internet access.
• Good keyboard skills, speed, and accuracy.
• Ability to respond quickly to change and take a flexible, innovative approach to problems and opportunities.

Responsibilities

• Meet and greet clients and visitors.
• Serve as the first point of contact for incoming phone queries; manage requests and room bookings through the virtual service center model and enter work requests in the internal system.
• Act as a conduit between client requests and the internal site management team, and assist with other requests as needed.
• Assist with visitor and contractor escorts, including instructing and supervising as required.
• Manage collection and distribution of internal and external mail and courier deliveries.
• Deliver consumables throughout refresh areas.
• Support provision of building access cards to staff and contractors.
• Support meeting room requirements, including room reconfigurations and catering provisions.
• Perform administrative duties as required.
• Handle invoicing, receipting, and reconciliation.
• Perform data entry and records management.
• Manage work orders, including submitting and monitoring work orders with the landlord.
• Maintain distribution lists.
• Process FedEx packages.
• Provide first-tier support for printer and plotter issues.
• Perform scheduled preventive maintenance checks of first aid kits, AEDs, and fire extinguishers.
• Ensure HSE policies and procedures are met and maintained by all stakeholders.

Benefits

• Medical, dental, vision, and prescription coverage
• Health savings account
• Flexible spending accounts for healthcare and dependent care
• 401(k) with company match
• Paid time off
• Paid company holidays
• Short-term and long-term disability
• Life insurance
• Employee assistance program
• Tuition reimbursement
• Paid parental leave
• Gym membership discount
• Team member referral bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed