Facility Services Coordinator

BGIS•Baltimore, MD

1d•$24 - $25

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Baltimore, Maryland. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, workplace consulting, real estate services, and capital planning. The coordinator supports facility and site operations by serving as a first point of contact for clients and visitors, handling requests and room bookings, coordinating work orders, and providing administrative and customer service support. The role also assists with building access, mail and courier deliveries, meeting room arrangements, visitor and contractor escorts, invoicing, data entry, records management, and facilities checks. This is a non-exempt position with compensation of $23.50–$24.50 per hour. BGIS describes a company culture that supports personal and professional development, work/life balance, health and wellness, and community involvement. The company is an equal opportunity employer committed to diversity and nondiscrimination.

Requirements

Strong demonstrated experience working in a customer service center environment.
Demonstrated understanding of customer service principles.
Experience working with internal and external stakeholders at varying organizational levels.
Professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
Attention to detail and grammar.
Proficiency with relevant computer software such as Word, Excel, and Outlook (or related programs), and internet access.
Good keyboard skills, speed, and accuracy.
Ability to respond quickly to change and take a flexible, innovative approach to problems and opportunities.

Responsibilities

Meet and greet clients and visitors.
Serve as the first point of contact for incoming phone queries; manage requests and room bookings through the virtual service center model and log work requests in the internal system.
Assist the site management team by relaying client requests and handling other requests as needed.
Assist with visitor and contractor escorts, including instructing and supervising as required.
Manage collection and distribution of internal and external mail and courier deliveries.
Deliver consumables throughout refresh areas.
Support the provision of building access cards to staff and contractors.
Support meeting room requirements, including room reconfigurations and catering arrangements.
Perform administrative duties as required.
Handle invoicing, receipting, and reconciliation.
Perform data entry and records management.
Manage work orders.
Maintain distribution lists.
Submit and monitor work orders with the landlord.
Process FedEx packages.
Provide first-tier support for printer and plotter issues.
Perform scheduled preventive maintenance checks of First Aid Kits, AEDs, and fire extinguishers.
Ensure HSE policies and procedures are met and maintained by all stakeholders.