Facility Services Coordinator

BGIS•Germantown, MD

1d•$24 - $25

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Germantown, Maryland. BGIS provides integrated real estate management services, including facilities management, project management, energy and sustainability services, strategic workplace consulting, real estate services, and capital planning. The role supports client and site operations by handling service requests, visitor support, building access, mail and deliveries, meeting room needs, records, invoicing, and work orders. The coordinator also submits and monitors landlord work orders, processes FedEx packages, provides first-tier printer and plotter support, and performs scheduled checks of First Aid Kits, AEDs, and fire extinguishers. The position requires a strong customer-service orientation, effective communication with internal and external stakeholders, attention to detail, computer proficiency, and flexibility in responding to changing needs.

Requirements

Strong demonstrated experience working in a customer service center environment.
Demonstrated understanding of customer service principles.
Demonstrated experience working with internal and external stakeholders at varying organizational levels.
Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
Attention to detail and grammar.
Proficiency with relevant computer software such as Word, Excel, and Outlook, or related programs, and internet access.
Good keyboard skills, speed, and accuracy.
Ability to respond quickly to change and adopt a flexible, innovative approach to problems and opportunities.

Responsibilities

Meet and greet clients and visitors.
Serve as the first point of contact for incoming phone queries, manage requests and room bookings through the virtual service center model, and enter work requests in the internal system.
Support the internal site management team by relaying client requests and handling other requests as needed.
Assist with visitor and contractor escorts, instructions, and supervision as required.
Manage the collection and distribution of internal and external mail and courier deliveries.
Deliver consumables throughout refresh areas.
Support the provision of building access cards to staff and contractors.
Support meeting room requirements, including room reconfigurations and catering provisions.
Perform administrative duties as required.
Handle invoicing, receipting, and reconciliation.
Perform data entry and records management.
Manage work orders, including submitting and monitoring work orders with the landlord.
Maintain distribution lists.
Process FedEx packages.
Provide first-tier support for printer and plotter issues.
Perform scheduled preventive maintenance checks of First Aid Kits, AEDs, and fire extinguishers.
Ensure HSE policies and procedures are met and maintained by all stakeholders.