Facility Services Coordinator

BGIS•Pittsburgh, PA

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Pittsburgh, Pennsylvania. The role supports facility operations and client services by serving as a point of contact for visitors and incoming requests, coordinating room bookings and work requests, assisting site management, and handling administrative and records-related tasks. The coordinator also supports building access, mail and courier distribution, meeting-room arrangements, and delivery of consumables. Additional duties include submitting and monitoring landlord work orders, processing FedEx packages, providing first-tier printer and plotter support, and conducting scheduled preventive-maintenance checks of first-aid kits, AEDs, and fire extinguishers. The role requires maintaining applicable health, safety, and environmental policies and procedures.

Requirements

Strong demonstrated experience working in a customer service center environment.
Demonstrated understanding of customer service principles.
Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
Demonstrated attention to detail and grammar.
Proficiency in relevant computer software, including Word, Excel, and Outlook or related programs, and Internet access.
Good keyboard skills, speed, and accuracy.
Ability to respond quickly to change and adopt a flexible and innovative approach to problems and opportunities.

Responsibilities

Meet and greet clients and visitors.
Serve as the first point of contact for incoming phone queries, manage requests and room bookings as part of the virtual service center model, and lodge work requests using the internal system.
Assist the internal site management team by serving as a conduit for client requests and handling other requests as required.
Assist with visitor and contractor escorts, including instructing and supervising as required.
Manage the collection and distribution of internal and external mail and courier deliveries.
Manage delivery of consumables throughout refresh areas.
Support provision of building access cards to staff and contractors.
Support meeting-room requirements, including room reconfigurations and catering provisions.
Perform administration duties as required.
Handle invoicing, receipting, and reconciliation.
Perform data entry and records management.
Manage work orders, including submitting and monitoring work orders with the landlord.
Maintain distribution lists.
Process FedEx packages.
Provide first-tier support for printer and plotter issues.
Perform scheduled preventive-maintenance checks of first-aid kits, AEDs, and fire extinguishers.
Ensure HSE policies and procedures are met and maintained by all stakeholders.