Facility Services Coordinator

BGIS • Baltimore, MD

3d

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Baltimore, Maryland. BGIS provides integrated real estate management services, including facilities management, project management, energy and sustainability services, strategic workplace consulting, real estate services, and capital planning. The coordinator supports site and client services, serving as a point of contact for visitors and incoming inquiries and helping manage facility requests, work orders, access, meeting rooms, deliveries, and administrative records.

The role also includes coordinating with the landlord, handling FedEx packages, providing first-tier support for printer and plotter issues, and conducting scheduled preventive maintenance checks of First Aid Kits, AEDs, and fire extinguishers. The position is non-exempt and pays $23.50–$24.50 per hour. BGIS describes a company culture that supports personal and professional development, work/life balance, health and wellness, and community involvement. The company is an equal opportunity employer and is committed to diversity and inclusion.

Requirements

• Strong demonstrated experience working in a customer service center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
• Attention to detail and grammar.
• Proficiency in relevant computer software, including Word, Excel, and Outlook or related programs, and internet access.
• Good keyboard skills, speed, and accuracy.
• Ability to respond quickly to change and take a flexible, innovative approach to problems and opportunities.

Responsibilities

• Meet and greet clients and visitors.
• Serve as the first point of contact for incoming phone queries and manage requests and room bookings through the virtual service center model, including lodging work requests in the internal system.
• Assist the internal site management team by conveying client requests and handling other requests as needed.
• Assist with visitor and contractor escorts, including instructing and supervising as required.
• Manage collection and distribution of internal and external mail and courier deliveries.
• Deliver consumables throughout refresh areas.
• Support provision of building access cards to staff and contractors.
• Support meeting room requirements, including room reconfigurations and catering provisions.
• Perform administrative duties as required.
• Handle invoicing, receipting, and reconciliation.
• Perform data entry and records management.
• Manage work orders.
• Maintain distribution lists.
• Submit and monitor work orders with the landlord.
• Process FedEx packages.
• Provide first-tier support for printer and plotter issues.
• Perform scheduled preventive maintenance checks of First Aid Kits, AEDs, and fire extinguishers.
• Ensure HSE policies and procedures are met and maintained by stakeholders.

Benefits

• Company culture and employee initiatives promote personal and professional development, work/life balance, health and wellness, and community involvement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed