Facility Services Coordinator - Dallas, TX
About The Position
BGIS is seeking a Facility Services Coordinator to support its facilities services in Dallas, Texas. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, workplace consulting, real estate services, and capital planning. This role supports clients and the internal site management team through customer service, facilities coordination, administrative work, and building operations support. The position is onsite unless otherwise stated. The coordinator serves as a first point of contact for visitors and incoming phone inquiries, manages requests and room bookings, and logs work requests in the internal system. The role also coordinates mail and courier deliveries, consumables, building access cards, meeting-room needs, visitor and contractor escorts, invoices, records, work orders, and distribution lists. Additional duties include landlord work-order follow-up, FedEx package processing, first-tier printer and plotter support, and scheduled checks of safety equipment.
Requirements
- Strong demonstrated experience working in a customer service center environment.
- Demonstrated understanding of customer service principles.
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
- Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
- Demonstrated attention to detail and grammar.
- Proficiency with relevant computer software, including Word, Excel, and Outlook or related programs, and internet access.
- Good keyboard skills, speed, and accuracy.
- Ability to respond quickly to change and adopt a flexible, innovative approach to problems and opportunities.
Responsibilities
- Meet and greet clients and visitors.
- Serve as the first point of contact for incoming phone queries and manage requests and room bookings as part of the virtual service center model.
- Log work requests using the internal system and assist the internal site management team by coordinating client and other requests.
- Assist with visitor and contractor escorts, including instructing and supervising as required.
- Manage the collection and distribution of internal and external mail and courier deliveries.
- Manage delivery of consumables throughout refresh areas.
- Support the provision of building access cards to staff and contractors.
- Support meeting-room requirements, including room reconfigurations and catering provisions.
- Perform administrative duties as required.
- Handle invoicing, receipting, and reconciliation.
- Perform data entry and records management.
- Manage work orders, including submitting and monitoring work orders with the landlord.
- Maintain distribution lists.
- Process FedEx packages.
- Provide first-tier support for printer and plotter issues.
- Perform scheduled preventive-maintenance checks of First Aid Kits, AEDs, and fire extinguishers.
- Ensure HSE policies and procedures are met and maintained by all stakeholders.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
