Facility Services Coordinator - Germantown, MD

Military Spouse Corporate Career Network•Germantown, MD

20h•Onsite

About The Position

BGIS is seeking a Facility Services Coordinator to support facility operations in Germantown, Maryland. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, workplace consulting, real estate services, and capital planning. The role supports clients and the internal site management team through customer service, coordination, and administrative duties.

Requirements

Strong demonstrated experience working in a customer service center environment.
Demonstrated understanding of customer service principles.
Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
Attention to detail and grammar.
Proficiency with relevant computer software such as Word, Excel, and Outlook (or related programs), and internet access.
Good keyboard skills, speed, and accuracy.
Ability to respond quickly to change and take a flexible, innovative approach to problems and opportunities.

Responsibilities

Meet and greet clients and visitors.
Act as the first point of contact for incoming phone queries, manage requests and room bookings through the virtual service center model, and lodge work requests in the internal system.
Support the internal site management team as a conduit for client requests and other requests as needed.
Assist with visitor and contractor escorts, including instructing and supervising as required.
Manage the collection and distribution of internal and external mail and courier deliveries.
Deliver consumables throughout refresh areas.
Support the provision of building access cards to staff and contractors.
Support meeting room requirements, including room reconfigurations and catering provisions.
Perform administrative duties as required.
Handle invoicing, receipting, and reconciliation.
Perform data entry and records management.
Manage work orders.
Maintain distribution lists.
Submit and monitor work orders with the landlord.
Process FedEx packages.
Provide first-tier support for printer and plotter issues.
Perform scheduled preventive maintenance checks of first aid kits, AEDs, and fire extinguishers.
Ensure HSE policies and procedures are met and maintained by all stakeholders.