Clinic Coordinator (Mid-Day) - Germantown, MD

Rehab 2 Perform • Germantown, IL

3d • $21 - $23 • Onsite

About The Position

Rehab 2 Perform is a physical therapy provider focused on helping people in the community reach their potential. The Clinic Coordinator oversees daily clinic operations, communicates and delegates tasks to staff, and manages the physical therapists’ schedules. Under the general and direct supervision of the Site Director, Physical Therapist, or Corporate Management, the coordinator prepares patients for treatment by collecting payments and paperwork, performs facility housekeeping duties, and helps ensure patients receive timely care.

Normal work hours are Monday through Thursday, 10 AM to 6 PM, and Friday, 9 AM to 5 PM. The role is based at the R2P Germantown clinic in Germantown, Maryland.

Requirements

• High school graduate or equivalent.
• Experience with electronic medical records (EMR) and scheduling software.
• Ability to use office technology accurately and efficiently, including a computer, scanner, iPad, and credit card machine, as well as required software.
• Customer service or customer relations experience.
• Ability to follow direction and accept instructions and corrections.
• Ability to reason, remember names and details of instructions, and remain alert, adaptable, and flexible.
• Professional manner and a thoughtful, gentle, and courteous approach to others.
• Ability to organize and prioritize as conditions change in a fast-paced environment.
• Experience using G-Suite products such as Google Docs, Gmail, and Calendar.
• Comfort taking initiative and working as a self-starter.

Nice To Haves

• Knowledge of PromptEMR, Revflow, and other healthcare software.
• Basic knowledge of the reasons for patient care, including physiology, anatomy, and neurology.
• Previous experience in a clinical setting, such as a hospital or physical therapy clinic.
• Understanding of medical billing practices and medical terminology, including CPT and ICD-10 codes.

Responsibilities

• Verify insurance coverage and authorizations for visits.
• Delegate and coordinate tasks with Clinic Coordinators, Physical Therapists, Site Directors, and Corporate Management.
• Accurately enter charges, including copays, co-insurance, and bill payments, and review daily patient payments.
• Prepare and coordinate in-services and events with the Site Director and Corporate Management.
• Perform clerical duties, including taking inventory, ordering supplies, answering the telephone, and taking messages.
• Assist patients with paperwork when necessary.
• Communicate clients’ arrivals and help ensure sessions begin on time.
• Multitask and complete job responsibilities within expected time frames.
• Maintain an organized workspace and cleanliness throughout the facility.
• Support the patient plan of care by scheduling appointments, following up with lost patients, and proactively rescheduling appointments.
• Review daily reports and communicate proactively about needed prescriptions, authorizations, referrals, or precertifications to prevent delays in patient care.
• Collect patient payments and paperwork in preparation for treatment.

Benefits

• Medical, dental, and vision benefits for full-time employees; employees who enroll in medical benefits receive a $300 monthly stipend.
• 401(k) investment options after six months of employment and 500 hours worked.
• Full-time staff receive at least 10 paid days off and seven paid holidays per year.
• Vacation increases incrementally with longevity at the company.
• Opportunity for growth and promotion.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED